SmartPA

Project Manager

• Provide project management coordination for critical infrastructure and science deployment initiatives
• Monitor project timelines, maintain delivery logs, track action items, and flag schedule risks
• Coordinate end-to-end temporary and vendor hiring pipeline logistics
• Support managers with drafting job descriptions and headcount approval documentation
• Follow up with HR, Finance, and recruitment stakeholders to keep candidate pipelines moving
• Coordinate candidate scheduling, interviewer availability, and interview panels
• Coordinate new hire onboarding logistics, including hardware provisioning and access requests
• Schedule high-level project meetings and prepare agendas
• Document service ownership transitions and follow up on post-meeting action items with international stakeholders
• Support internal approval workflows and track compliance updates
• Assist with Legal communications regarding resource usage or terms updates
• Record, categorise, and process user feedback, feature requests, and operational logs
• Represent SmartPA while working closely with a global technology client

Project Coordinator

Business Operations

• Deliver structured business support tasks and manage workflows for a key global tech client account
• Collaborate within SmartPA’s client-facing Centre of Excellence on end-to-end business assignments
• Prioritise and organise workloads across multiple tasks and workstreams
• Track progress against SLAs and KPIs using digital tools
• Maintain accurate documentation and quality standards
• Manage complex, unstructured research datasets while ensuring data integrity, compliance, and standardisation
• Process, clean, and validate raw data using spreadsheets and digital tools
• Design, build, and maintain interactive dashboards, reports, and internal knowledge bases using Google Workspace, Microsites, and Notebook LM
• Translate raw data into clear, visually compelling, actionable insights
• Ensure reports, dashboards, and content updates follow brand guidelines and visual standards
• Maintain communication assets, reporting templates, and data definitions
• Develop and document standardised processes, standards, and best practices for content and data lifecycles
• Provide stakeholders with updates on project progress, outputs, and dashboard findings
• Understand reporting needs, communication requirements, and KPIs
• Communicate complex ideas and technical data concepts to technical and non-technical audiences
• Support issue resolution, service quality, and continuous improvement initiatives

Business Operations Assistant

• Deliver structured business support tasks and manage workflows for a key global tech client account
• Collaborate within a small team on end-to-end delivery of business assignments
• Prioritise and organise workloads across multiple tasks and workstreams
• Track progress against SLAs and KPIs using digital tools
• Maintain accurate documentation and quality standards
• Manage the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation
• Process, clean, and validate raw data using spreadsheets and digital tools
• Design, build, and maintain interactive dashboards, reports, and internal knowledge bases using Google Workspace, Microsites, and Notebook LM
• Translate raw data into clear, visually compelling, actionable insights
• Ensure reports, dashboards, and content updates align with brand guidelines and visual standards
• Support communication assets, reporting templates, and data definitions
• Develop and document standardised processes, standards, and best practices for content and data lifecycles
• Provide stakeholders with updates on project progress, outputs, and dashboard findings
• Understand reporting needs, communication requirements, and KPIs
• Communicate complex ideas and technical data concepts clearly to technical and non-technical audiences
• Support issue resolution, service quality, and continuous improvement initiatives
• Work aligned to cover the EST business day and collaborate with international stakeholders