Customer Success Analyst, Fluent Spanish

SMARTSPACE

. Manage a portfolio of customers and partners, including international operations with a focus on Mexico .

Posted 10/6/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer portfolios and driving strategic Customer Success initiatives, with a strong focus on metrics analysis and retention strategies. Proficient in conducting training sessions and presentations in Spanish, while adapting communication to diverse customer contexts.

Highest-signal resume keywords

Customer Success ManagementFluent Spanish CommunicationMetrics Analysis (MRR, Churn, NRR)SaaS ExperienceCRM and Automation Tools Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Portfolio ManagementSuccess Plan DevelopmentData AnalysisRevenue Expansion StrategiesPlatform DemonstrationsTraining Session ExecutionChurn MonitoringHealth Score TrackingUpsell and Cross-sell IdentificationAction Plan Development

Soft Skills

Consultative CommunicationStructured CommunicationAdaptabilityProactive ApproachClear Presentation Skills

Tools & Technologies

CRM ToolsAutomation ToolsArtificial Intelligence for Data AnalysisOmnichannel Software

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

International OperationsCustomer EngagementFinancial ServicesHealthcareRetailMexican MarketLatin American Markets

About the role

Key responsibilities & impact

Manage a portfolio of customers and partners, including international operations with a focus on Mexico
Lead strategic follow-up meetings and ensure execution of each customer’s success plan
Monitor Health Score, usage, and engagement metrics, taking a proactive approach to retention
Identify upsell, cross-sell, and revenue expansion opportunities within the customer base
Develop action plans for at-risk customers and lead renewal negotiations
Conduct platform demonstrations and product training sessions in Spanish
Adapt communications and presentation materials to each customer’s context
Track metrics such as churn, NRR, and MRR, identifying trends, risks, and opportunities
Serve as Smartspace’s point of contact for customers and partners in Mexico
Contribute to the evolution of the Ongoing playbook, customer engagement cadence, and follow-up routines

Requirements

What you’ll need

Bachelor’s degree completed
Experience managing a customer portfolio and driving strategic Customer Success at SaaS companies
Fluent Spanish, with confidence leading meetings, presentations, and training sessions
Ability to read and analyze metrics such as MRR, churn, NRR, and Health Score
Experience developing and executing success plans
Consultative, clear, and structured communication skills
Familiarity with CRM and automation tools
Use of Artificial Intelligence for data analysis and productivity gains
Preferred: experience with omnichannel software
Preferred: experience expanding recurring revenue
Preferred: experience working with international customers and partners, especially in the Mexican or Latin American markets
Preferred: experience serving customers in the financial services, healthcare, or retail sectors
Preferred: experience conducting software demonstrations and customer training sessions

Benefits

Comp & perks

Meal and Food Allowance Card + Flexible Benefits Card
Internal Health and Wellness Program with ongoing initiatives
2 psychologist appointments per month
1 nutritional consultation per month
Up to 70% discount on medications
Health Insurance
Dental Insurance
Life Insurance
Wellhub access
Birthday Day Off
Corporate Education Incentive
Performance bonus