SMARTSPACE

Customer Success Manager

• Manage a portfolio of customers and partners, including international operations with a focus on Mexico
• Lead strategic follow-up meetings and ensure execution of each customer’s success plan
• Monitor Health Score, usage, and engagement metrics, taking a proactive approach to retention
• Identify upsell, cross-sell, and revenue expansion opportunities within the customer base
• Develop action plans for at-risk customers and lead renewal negotiations
• Conduct platform demonstrations and product training sessions in Spanish
• Adapt communications and presentation materials to each customer’s context
• Track metrics such as churn, NRR, and MRR, identifying trends, risks, and opportunities
• Serve as Smartspace’s point of contact for customers and partners in Mexico
• Contribute to the evolution of the Ongoing playbook, customer engagement cadence, and follow-up routines

Explore Customer Success Analyst, Fluent Spanish at SMARTSPACE. Review requirements and application details.