Sales and Support Coordinator

Smedley Group

. Manage and monitor the customer support inbox, working toward a 24-hour response SLA .

Posted 10/9/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while effectively managing customer support and sales processes. Proficient in communication and problem-solving, with a proactive approach to addressing customer inquiries and team performance.

Highest-signal resume keywords

Customer Support ManagementSales Performance MonitoringCRM System ProficiencyWritten And Verbal CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportSales AdministrationIssue ResolutionPerformance TrackingProcess Improvement

Soft Skills

Organizational SkillsAttention To DetailTeam CollaborationProactive ApproachJudgment And Decision-Making

Tools & Technologies

CRM SystemsSales Support Systems

Industry Keywords

Customer EnquiriesSales TargetsFeedback SharingEscalation ManagementOnboarding

About the role

Key responsibilities & impact

Manage and monitor the customer support inbox, working toward a 24-hour response SLA
Respond to edge-case customer enquiries and resolve issues where possible
Monitor outstanding enquiries and follow-ups
Identify recurring customer questions and issues and share feedback with the wider team
Monitor the sales team's daily calling activity and help ensure targets are achieved
Track team performance and flag issues or gaps
Answer sales and customer support questions
Support correct processes and effective use of systems
Handle complex customer or sales queries
Monitor calls and provide guidance and feedback on sales technique and messaging
Provide customer-facing input into commercial decisions
Share customer feedback, trends and concerns with the commercial team
Help manage one-to-one customer communications about products, events, pricing and processes
Identify potential customer issues before they become wider problems
Train and onboard new starters
Support new team members
Maintain and improve sales and customer support processes
Keep internal guidance and documentation up to date
Identify and escalate customer or sales issues requiring additional support
Follow up on escalated issues to ensure resolution and customer response
Communicate relevant issues and trends to the wider team

Requirements

What you’ll need

Strong organisation and attention to detail
Excellent written and verbal communication skills
Confident working with and supporting a team
Comfortable monitoring targets and holding people accountable
Proactive approach to solving problems
Ability to manage multiple enquiries and priorities
Good judgement when deciding when to resolve an issue yourself and when to escalate it
Comfortable using CRM, sales and customer support systems
Previous experience in sales, customer support, sales administration or a similar role is desirable

Benefits

Comp & perks

Inclusive workplace culture supporting diversity and respect
Opportunities for career growth and development as the business scales