Smedley Group

Sales

• Manage and monitor the customer support inbox, working toward a 24-hour response SLA
• Respond to edge-case customer enquiries and resolve issues where possible
• Monitor outstanding enquiries and follow-ups
• Identify recurring customer questions and issues and share feedback with the wider team
• Monitor the sales team's daily calling activity and help ensure targets are achieved
• Track team performance and flag issues or gaps
• Answer sales and customer support questions
• Support correct processes and effective use of systems
• Handle complex customer or sales queries
• Monitor calls and provide guidance and feedback on sales technique and messaging
• Provide customer-facing input into commercial decisions
• Share customer feedback, trends and concerns with the commercial team
• Help manage one-to-one customer communications about products, events, pricing and processes
• Identify potential customer issues before they become wider problems
• Train and onboard new starters
• Support new team members
• Maintain and improve sales and customer support processes
• Keep internal guidance and documentation up to date
• Identify and escalate customer or sales issues requiring additional support
• Follow up on escalated issues to ensure resolution and customer response
• Communicate relevant issues and trends to the wider team

Explore Sales and Support Coordinator at Smedley Group. Review requirements and application details.