FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client success and account management, with a strong focus on relationship management, consultative guidance, and program health across multiple accounts. Proficient in delivering training, managing client communications, and driving program ROI.
Highest-signal resume keywords
Client Success ManagementRelationship ManagementConsultative GuidanceProgram Health ManagementSalesforce Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client SuccessAccount ManagementCustomer Experience ProgramsSurvey DesignData IntegrationReporting SetupRetention StrategiesValue RealizationMarket ResearchPresentation Skills
Soft Skills
Strong CommunicationInfluencing ActionProblem ResolutionCross-Functional CollaborationTrust Building
Tools & Technologies
SMG ToolsSalesforce
Industry Keywords
Customer FeedbackConsultingClient HealthMaturity AssessmentsStrategic Partnership Planning
About the role
Key responsibilities & impact- Serve as an SMG program and product expert
- Demonstrate features and deliver training to increase effective use of SMG tools
- Manage client program health and adoption across survey design, reporting setup, invite methods, close-the-loop processes, data integrations, and related program elements
- Share best practices, cross-client examples, training, and practical feature guidance
- Align partnership priorities, deliverables, and timelines with client business objectives
- Lead annual or semi-annual survey and program consultations, maturity assessments, and strategic partnership planning
- Drive follow-through on actions supporting program ROI
- Manage client communications around deliverables and program updates
- Resolve concerns and escalate critical issues through resolution
- Build trusted relationships with key client contacts and advocate for clients within SMG
- Identify opportunities to expand listening channels and program value
- Partner with Sales on additional capabilities
- Maintain accurate Salesforce records for deliverables, client health inputs, and action items
Requirements
What you’ll need- Bachelor’s degree or equivalent work experience
- Minimum 2+ years of experience in client success, account management, consulting, customer experience, or another customer-facing role
- Working knowledge of client success, customer experience programs, retention, and value realization
- Strong relationship management skills with clients, executives, and internal cross-functional partners
- Ability to provide consultative guidance, identify risks and opportunities, influence action, and manage priorities, client communications, and program health across multiple accounts
- Previous roles in client success, account management, CX, customer feedback, market research, or consulting preferred
- Willingness to submit to a background check
- Ability to deliver presentations to clients
Benefits
Comp & perks- Unlimited PTO
- Extended parental leave
- Company-issued equipment and tools
- Fully remote work arrangement
- Competitive compensation and benefits
- Culture built on connection, collaboration, and continuous improvement