SMG - Service Management Group

Sales

• Build pipeline and close new-logo opportunities with upper mid-market and enterprise-level organizations across restaurant, retail, and consumer services
• Own the full new-logo sales cycle from account strategy and prospecting through negotiation and contract close
• Build and manage qualified pipeline through account research, targeted outreach, referrals, industry events, campaigns, and partnership with SDRs
• Lead discovery with prospective customers to understand priorities, decision criteria, buying process, budget, and business challenges
• Develop tailored value stories connecting SMG’s platform, professional services, and expertise to customer needs
• Build account plans, engage stakeholders, advance opportunities, and navigate procurement and contracting
• Maintain accurate opportunity and forecast information in Salesforce
• Use prospecting and AI-enabled tools to improve visibility and execution
• Share buyer and market insight with Sales, Marketing, Product, and other partners
• Deliver against an annual new-logo quota of approximately $900K–$1.2M
• Win new customers through compelling value cases and effective stakeholder engagement
• Provide accurate forecasts and actionable market insight

Explore Sales Executive at SMG - Service Management Group. Review requirements and application details.

Sales Executive

Customer Success Manager

• Serve as an SMG program and product expert
• Demonstrate features and deliver training to increase effective use of SMG tools
• Manage client program health and adoption across survey design, reporting setup, invite methods, close-the-loop processes, data integrations, and related program elements
• Share best practices, cross-client examples, training, and practical feature guidance
• Align partnership priorities, deliverables, and timelines with client business objectives
• Lead annual or semi-annual survey and program consultations, maturity assessments, and strategic partnership planning
• Drive follow-through on actions supporting program ROI
• Manage client communications around deliverables and program updates
• Resolve concerns and escalate critical issues through resolution
• Build trusted relationships with key client contacts and advocate for clients within SMG
• Identify opportunities to expand listening channels and program value
• Partner with Sales on additional capabilities
• Maintain accurate Salesforce records for deliverables, client health inputs, and action items

Explore Client Success Manager at SMG - Service Management Group. Review requirements and application details.

Open roles

Sales Executive

Client Success Manager