Delivery Operations Specialist

Smile Digital Health

. Support Technical Account Managers and Agile Leads in planning, executing, monitoring, controlling, and closing customer projects .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management disciplines, including budgeting, forecasting, resource planning, and risk management, while effectively communicating and collaborating with stakeholders to ensure successful project delivery and governance.

Highest-signal resume keywords

Project ManagementBudgetingForecastingRisk ManagementKlient PSA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningSchedulingFinancial ReportingResource ManagementUtilization ReportingProject ControlsSOW ManagementDelivery MetricsForecast AnalysisAnalytical Skills

Soft Skills

Organizational SkillsTime ManagementEffective CommunicationStakeholder Relationship ManagementCollaboration

Tools & Technologies

JiraConfluenceMicrosoft ProjectCertiniaKantata

Certifications & Qualifications

CAPMPMP

Industry Keywords

ITSoftware ImplementationHealthcare TechnologyProfessional ServicesProject Governance

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Support Technical Account Managers and Agile Leads in planning, executing, monitoring, controlling, and closing customer projects
Maintain integrated project plans, schedules, milestones, dependencies, RAID logs, action registers, and governance documentation
Maintain project budgets, revenue forecasts, effort estimates, resource forecasts, billable utilization, milestone forecasting, and financial reconciliation
Maintain project schedules, financial data, resource demand and assignments, time tracking, and operational reporting in Klient
Prepare executive-quality reporting on project health, financial status, forecast accuracy, schedule performance, resource utilization, risks, and customer commitments
Coordinate customer meetings, action items, issue resolution, dependency tracking, risk mitigation, change requests, and SOW updates
Identify resource conflicts, capacity gaps, and forecast changes and escalate them appropriately
Analyze financial trends, schedule performance, forecast accuracy, utilization, delivery metrics, and project controls
Coordinate communication among customers, TAMs, Agile Leads, delivery teams, leadership, vendors, and stakeholders
Maintain project governance records, decision logs, change logs, financial records, repositories, meeting documentation, and customer communications
Identify and escalate project risks, issues, financial variances, and customer concerns with mitigation plans
Improve project delivery processes, financial reporting, forecasting accuracy, governance practices, and operational efficiency

Requirements

What you’ll need

4-5+ years of experience supporting internal clients and business units in an IT, software implementation, healthcare technology, or professional services environment
Working knowledge of project management disciplines including project planning, scheduling, budgeting, forecasting, risk management, resource management, project controls, customer delivery, and project governance
CAPM or PMP certification preferred; candidates actively pursuing a PMI certification are encouraged to apply
Experience maintaining project budgets, revenue forecasts, financial reporting, SOW management, resource planning, utilization reporting, and project schedule management
Experience supporting project financial management including budgeting, forecasting, resource planning, revenue recognition support, utilization reporting, financial analysis, and project controls
Experience using PSA and project management platforms such as Klient PSA, Jira, Confluence, Microsoft Project, Certinia, Kantata, or similar enterprise resource management systems
Experience supporting executive-level project reporting including financial dashboards, project health reporting, forecast analysis, resource utilization reporting, and delivery metrics
Strong analytical skills with ability to identify project risks, financial variances, schedule impacts, resource constraints, and recommend corrective actions
Strong organizational, planning, prioritization, and time management skills with ability to manage multiple concurrent customer projects
Ability to communicate effectively, build stakeholder relationships, manage customer expectations, and collaborate across cross-functional teams
Self-motivated and proactive, able to work independently while collaborating with TAMs, Agile Leads, and Delivery leadership
Demonstrated interest in building a career in project management, customer delivery, and Technical Account Management

Benefits

Comp & perks

Remote Work Environment
Flexible Time Away From Work Policy including PTO, Personal and Sick Days
Competitive Salary and Health/Medical Benefits
RRSP/TFSA/401K Employee Contribution
Life and Disability
Employee Assistance Program
FHIR Study Program and Skillsoft Learning
Super HAPI Fun Club
Workplace focused on diversity, equity, and inclusion
Interview and workplace accommodations available