Smile Digital Health

Product Manager

• Drive internal technical product operations and Agile execution
• Work cross-functionally with engineering to build and launch product features
• Translate market strategies and roadmaps into actionable development plans and Quarterly Workplans
• Lead products through the Smile Product Realization Process
• Collaborate with Marketing, Revenue Operations, Licensing, Training, Legal, and other teams
• Own the product backlog and monthly/quarterly cadence
• Write user stories and acceptance criteria, prioritize feature development, and plan iterations
• Minimize engineering roadblocks and ensure teams remain aligned with the product vision
• Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives
• Serve as the technical subject matter expert for assigned product suites
• Guide cross-functional teams in Agile methodologies and Scrum best practices
• Set expectations with customers and development teams regarding priorities and product requirements
• Evaluate requirement feasibility based on product capabilities and limitations
• Track, analyze, and communicate team velocity, sprint progress, and Agile metrics
• Address client needs and complaints with viable solutions or alternatives
• Communicate product vision and sprint goals across the broader team
• Guide product decisions through user testing and iterative feedback
• Collaborate on resource planning and goal achievement
• Identify and build or optimize product management and Agile delivery processes and tools
• Support hiring and onboarding of new team members

Product Owner, Intermediate

• Drive internal technical product operations and Agile execution
• Work cross-functionally with engineering to build and launch features for Smile’s FHIR-based healthcare data platform
• Translate market strategies and roadmaps into actionable development plans and Quarterly Workplans
• Lead products through the Smile Product Realization Process
• Collaborate with Marketing, Revenue Operations, Licensing, Training, Legal, and other teams
• Own the product backlog and monthly/quarterly cadence
• Write user stories and acceptance criteria
• Prioritize feature development and plan iterations
• Facilitate Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives
• Identify and remove technical and organizational roadblocks
• Guide teams in Agile methodologies and Scrum best practices
• Set expectations with customers and development teams regarding priorities and requirements
• Maintain expertise in product offerings, target clients, capabilities, limitations, and system interdependencies
• Evaluate requirement feasibility
• Track, analyze, and communicate team velocity, sprint progress, and Agile metrics
• Listen to client needs and complaints and provide solutions or alternatives
• Communicate product vision and sprint goals
• Guide product decisions through user testing and iterative feedback
• Collaborate on resource planning and goal achievement
• Improve processes and tools supporting product management and Agile delivery
• Support hiring and onboarding of new team members

Operations

• Support Technical Account Managers and Agile Leads in planning, executing, monitoring, controlling, and closing customer projects
• Maintain integrated project plans, schedules, milestones, dependencies, RAID logs, action registers, and governance documentation
• Maintain project budgets, revenue forecasts, effort estimates, resource forecasts, billable utilization, milestone forecasting, and financial reconciliation
• Maintain project schedules, financial data, resource demand and assignments, time tracking, and operational reporting in Klient
• Prepare executive-quality reporting on project health, financial status, forecast accuracy, schedule performance, resource utilization, risks, and customer commitments
• Coordinate customer meetings, action items, issue resolution, dependency tracking, risk mitigation, change requests, and SOW updates
• Identify resource conflicts, capacity gaps, and forecast changes and escalate them appropriately
• Analyze financial trends, schedule performance, forecast accuracy, utilization, delivery metrics, and project controls
• Coordinate communication among customers, TAMs, Agile Leads, delivery teams, leadership, vendors, and stakeholders
• Maintain project governance records, decision logs, change logs, financial records, repositories, meeting documentation, and customer communications
• Identify and escalate project risks, issues, financial variances, and customer concerns with mitigation plans
• Improve project delivery processes, financial reporting, forecasting accuracy, governance practices, and operational efficiency

Delivery Operations Specialist

Application Engineer

• Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents
• Participate in major incident response and root cause analysis
• Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions
• Collaborate with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes
• Evaluate emerging technologies and recommend improvements to tools, frameworks, coding standards, and software development practices
• Drive continuous improvement initiatives
• Provide technical leadership and mentorship to developers and Tier 1/Tier 2 support teams
• Break down technical work and serve as the primary technical escalation point for project issues, delivery status, and complex production challenges
• Maintain and enhance development frameworks, technical documentation, and operational procedures
• Ensure solutions meet security, privacy, quality, performance, and architectural standards
• Coach and mentor junior developers and co-op students through code reviews, technical guidance, and career development
• Participate in an on-call production support rotation and provide after-hours support for critical production incidents
• Identify root causes, evaluate alternatives, and implement effective technical solutions
• Protect confidential information and use it only for employment obligations

Senior Application Support Engineer

Security Engineer

• Design, automate and deploy production-grade services for customers across AWS, Azure, OCI and GCP.
• Collaborate with Development and Architecture teams to build complex, highly available cloud environments for internal and external infrastructure.
• Provide Level 3 technical support to internal teams, customers and partners.
• Lead and educate clients on cloud deployment patterns.
• Act as a subject matter expert for infrastructure supporting the core product.
• Investigate and resolve customer integration issues during implementation.
• Design procedures for system troubleshooting and maintenance.
• Perform root cause analysis for implementation errors and provide feedback to the Core development team.
• Document best practices and lessons learned.
• Design, implement and maintain a secure, scalable infrastructure platform.
• Maintain and support internal tools and improve system health and reliability.
• Work with the Cloud Architect and Development teams to ensure infrastructure fulfills project deliverables with high quality and operational maturity.

Cloud Security Engineer

AI Engineer

• Serve as the AI/ML subject matter expert on the team
• Stay abreast of emerging AI/ML technologies, trends, and opportunities
• Infuse AI/ML strategy and best practices into solutions
• Help document the company’s AI strategy and align it with the product roadmap and company objectives
• Shape project approach, scope, milestones, and solution design at project start
• Implement AI/ML solutions with the development team
• Write code, configure external components, and prototype new technology
• Write maintainable code and unit tests and create relevant documentation
• Participate in client meetings when required
• Track priorities, deadlines, and backlogs and coach or assist the team with project tasks
• Understand functionality being developed to support the team
• Conduct in-depth code reviews, pair programming, and collaborative problem analysis
• Participate in Product and Technology meetings and contribute to technical processes, architecture, and strategy

Software Engineer, AI/ML

Database Administrator

• Perform database capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, backup, and data recovery operations.
• Act as a subject matter expert for data management and interact with internal and external teams to troubleshoot and provide database implementation and maintenance best practices.
• Contribute to deployment, maintenance, and support of data systems for internal and external projects.
• Write and tune SQL queries and review schema designs for optimal performance.
• Implement and maintain DBMS and data maintenance pipelines/processes to optimize data operations.
• Plan and execute data migration plans for complex systems with large datasets.
• Proactively make recommendations for data system improvements.
• Collect, collate, and present metrics on data systems for internal and external parties.
• Engage with Core Development, Managed Services, partners, and customers to provide database management best practices and enhancements.
• Accurately report working hours in NetSuite and ensure hours are tracked as billable where applicable.
• Properly and fully utilize the NetSuite project management tool.
• Track and report billable hours as part of project management and customer delivery.
• Comply with privacy, security, and confidentiality policies.