Senior Application Support Engineer

Smile Digital Health

. Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents .

Posted 9/22/2026full-timeRemote • CanadaSenior💰 CA$110,000 - CA$120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Software Development with a focus on Java, including end-to-end feature development and complex system building. Provides technical leadership and mentorship while ensuring solutions meet security, quality, and performance standards.

Highest-signal resume keywords

Software Development in JavaEnd-to-End Feature DevelopmentHL7 (V2, FHIR)Technical Leadership and MentorshipHibernate, Spring, REST Web Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentJavaUnit TestingFunctional TestingComplex Systems DevelopmentRoot Cause AnalysisTechnical DocumentationContinuous ImprovementTroubleshootingCoding Standards

Soft Skills

CollaborationCoachingMentoringCommunicationProblem Solving

Tools & Technologies

HibernateSpringREST Web ServicesGit

Industry Keywords

Technical SupportIncident ResponseScalable SolutionsInteroperable SolutionsPrivacy Standards

Tech Stack

Tools & technologies

HibernateJavaSpring

About the role

Key responsibilities & impact

Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents
Participate in major incident response and root cause analysis
Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions
Collaborate with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes
Evaluate emerging technologies and recommend improvements to tools, frameworks, coding standards, and software development practices
Drive continuous improvement initiatives
Provide technical leadership and mentorship to developers and Tier 1/Tier 2 support teams
Break down technical work and serve as the primary technical escalation point for project issues, delivery status, and complex production challenges
Maintain and enhance development frameworks, technical documentation, and operational procedures
Ensure solutions meet security, privacy, quality, performance, and architectural standards
Coach and mentor junior developers and co-op students through code reviews, technical guidance, and career development
Participate in an on-call production support rotation and provide after-hours support for critical production incidents
Identify root causes, evaluate alternatives, and implement effective technical solutions
Protect confidential information and use it only for employment obligations

Requirements

What you’ll need

Post-secondary education in Computer Science, Engineering, Mathematics, or a related field, and/or equivalent working experience
8+ years of experience with Software Development in Java
Experience with developing software applications, unit and functional test practices
Experience in end-to-end feature development
Experience building complex systems
Experience in HL7 (V2, FHIR) is highly preferred
Experience with Hibernate, Spring, REST web services, and Git is an asset
Experience working in a support/troubleshooting role is an asset
Preference to candidates based in Ontario

Benefits

Comp & perks

Remote Work Environment
Flexible Time Away From Work Policy including PTO, Personal and Sick Days
Competitive Salary and Health/Medical Benefits
RRSP/TFSA/401K Employee Contribution
Life and Disability
Employee Assistance Program
FHIR Study Program and Skillsoft Learning
Super HAPI Fun Club
Workplace accommodations during interviews or while working