Desktop Support Specialist

Smile Partners USA

. Provide rapid, accurate IT support remotely and on-site, resolving hardware, software, and connectivity issues .

Posted 10/14/2026full-timeTroy • Michigan • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, including troubleshooting hardware, software, and network issues while ensuring compliance with HIPAA and PCI standards. Proficient in managing support tickets and collaborating with teams to enhance IT services.

Highest-signal resume keywords

Active Directory ManagementMicrosoft 365 SupportNetwork Infrastructure KnowledgeVoIP Systems SupportProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Tier 1 and Tier 2 IssuesHardware and Software SupportProcess DocumentationIT Hardware DeploymentConnectivity Issue Resolution

Soft Skills

Customer Service SkillsCommunication SkillsCollaboration SkillsDetail-OrientedAbility to Work Independently

Tools & Technologies

Ticketing SystemRemote Support ToolsDevice Management ToolsZohoBeyondTrust

Certifications & Qualifications

Associate's Degree in Computer ScienceBachelor's Degree in Information SystemsIndustry Certifications

Industry Keywords

HIPAA CompliancePCI ComplianceIT SupportPractice Management SystemsImaging Systems

Tech Stack

Tools & technologies

FirewallsVoIP

About the role

Key responsibilities & impact

Provide rapid, accurate IT support remotely and on-site, resolving hardware, software, and connectivity issues
Manage and prioritize support tickets using the ticketing system while meeting defined service level agreements
Support and maintain practice management, imaging, Active Directory/Entra ID, Microsoft 365, network infrastructure, VoIP, and internet service systems
Deploy, image, and configure computers, phones, and related IT or dental hardware
Document troubleshooting procedures and contribute to process improvements
Ensure day-to-day support aligns with HIPAA and PCI compliance standards
Collaborate with IT staff and other departments to develop innovative solutions and improve IT services

Requirements

What you’ll need

Associate's or Bachelor's degree in computer science, information systems, or another related field, or equivalent work experience/industry certifications
Minimum two (2) years in Information Technology
Working knowledge of basic to moderately complex hardware and software products
Problem-solving and troubleshooting skills
Proven experience troubleshooting Tier 1 and Tier 2 IT issues across hardware, software, and networks
Strong knowledge of Active Directory, Microsoft 365, and network infrastructure components including servers, switches, firewalls, and access points
Experience supporting VoIP systems and device management tools such as Intune, NinjaOne, or ManageEngine
Proficiency with remote support tools such as Zoho, BeyondTrust, or GoTo
Ability to prepare and deploy IT hardware and perform occasional rack installations
Familiarity with HIPAA and PCI compliance requirements in IT environments
Excellent customer service, communication, and collaboration skills
Detail-oriented with a focus on process documentation and continuous improvement
Comfortable working independently and as part of a team in a fast-paced environment
Ability to regularly travel within the Michigan market and occasionally travel out of state (up to 10%)

Benefits

Comp & perks

Remote and on-site work supporting multiple locations
Occasional out-of-state travel opportunities (up to 10%)