Field Service Technician I – Evening Shift

Smiths Group plc

. Travel daily to customer locations in and around the Chicago Metro area, including ORD airport .

Posted 11/12/2026full-timeChicago • Illinois • United StatesJunior💰 $32 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and repairing electrical and electronic systems in the field, with a strong focus on customer service and communication. Capable of managing repair parts, maintaining equipment, and complying with safety and security policies.

Highest-signal resume keywords

Electrical System TroubleshootingCustomer Service ExcellenceField Equipment RepairMS Office Suite ProficiencyTrade Certification (Electrical, Mechanical)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical System RepairElectronic System RepairEquipment MaintenanceTechnical SupportParts ManagementDocumentation SkillsField Data AssessmentSafety ComplianceInstallation SkillsCalibration Skills

Soft Skills

Excellent Communication SkillsCustomer FocusTeamwork OrientationSelf-MotivatedOrganizational Skills

Tools & Technologies

Specialized Software ProgramsTest EquipmentRepair Tools

Certifications & Qualifications

Associate’s DegreeTrade Certification (Electrical, Electronic, Mechanical)U.S. Personal Security Clearance

Industry Keywords

Field ServiceCustomer SatisfactionService-Sales OpportunitiesHealth and Safety ComplianceEnvironmental Policies

About the role

Key responsibilities & impact

Travel daily to customer locations in and around the Chicago Metro area, including ORD airport
Meet daily service repair needs and drive customer satisfaction
Install, repair, and maintain equipment in the field
Provide customer training as required
Document inspections, maintenance, and repair work and submit paperwork promptly
Order, install, and return parts and manage repair-parts cycle time
Review logs for open issues and prepare formal customer reports
Participate in service-sales opportunities and support revenue programs
Maintain and calibrate tools and test equipment
Assess equipment performance using field-support data and recommend modifications or improvements
Provide technical support to customers and other service professionals
Participate in site surveys, pilot-program service activities, and meetings
Maintain business communication with senior FSEs and Product Managers
Control and minimize costs
Comply with company health, safety, environmental, export-control, and security policies
Perform other duties as required

Requirements

What you’ll need

Associate’s Degree, related trade certification (electrical, electronic, mechanical), or military training (electrical, mechanical, electronics)
Equivalence through comparative work and life experience of 1–3 years acceptable in a related electrical or mechanical field service role
Computer literacy and competency in all programs within MS Office Suite
Aptitude for learning specialized software programs
Minimum 1–3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field
Excellent communication skills and strong customer focus and teamwork orientation
Responsive to customer issues at all times
Willing and able to travel at short notice
SSI access and TSA vetting; successful federal background investigation required
May require a U.S. Personal Security Clearance
Must lift/carry 80 lbs
Must push/pull 200 lbs
Must move/manipulate equipment weighing up to 1,000 lbs with appropriate devices
Ability to perform frequent bending, stooping, twisting, turning, and work in unusual positions
Ability to work safely in extreme environments and around dangerous industrial equipment
Ability to multitask, remain organized, and handle stressful situations
Excellent customer service and telephone skills
Self-motivated, reliable, and accountable

Benefits

Comp & perks

Excellent training and opportunities for career growth across the business, both locally and globally
Inclusive environment with strong leadership and a focus on safety and wellbeing
Flexible benefits package supporting health, wellbeing, financial, and lifestyle needs
Medical, dental, and vision insurance
401(k) with company match
Paid time off
Competitive Business Profit Plan
Competitive benefits package
Drug-free workplace