Smiths Group plc

Field Engineer

• Travel daily to locations in and around the Cleveland Metro area, including the airport
• Troubleshoot, service, install, deploy, and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites
• Maintain field service logs and job filing systems
• Conduct customer follow-up calls to ensure satisfaction
• Meet daily service repair needs and drive customer satisfaction
• Communicate effectively with customers and foster positive customer relations
• Install, repair, and maintain field equipment; provide customer training as required
• Respond to emergency and non-scheduled service calls within established response time goals
• Complete scheduled maintenance within required deadlines
• Document inspections, maintenance, and repair work; submit paperwork promptly
• Order, install, and return parts; manage repair-parts cycle time
• Maintain accurate inventories of parts and tools
• Maintain current technical certifications
• Review logs for open issues and prepare formal customer reports as necessary
• Participate in service sales opportunities and support revenue programs
• Seek knowledge growth and support from senior Field Service Technicians
• Maintain and calibrate tools and test equipment
• Assess equipment performance using field-support data and recommend improvements
• Provide technical support to customers and other service professionals
• Participate in site surveys, pilot service programs, meetings, special projects, and exclusive reports as required
• Maintain technical knowledge of Trace and X-Ray technologies
• Establish relationships with senior Field Service Technicians and Product Managers
• Control and minimize costs while maximizing revenue
• Submit expenses, time cards, and administrative tasks within specified timelines
• Work travel, overtime, and hours outside Monday–Friday when required
• Comply with company health, safety, environmental, export-control, and security policies

Explore Field Service Technician II at Smiths Group plc. Review requirements and application details.