Field Service Technician II

Smiths Group plc

. Travel daily to locations in and around the Cleveland Metro area, including the airport .

Posted 10/14/2026full-timeRemote • Cleveland • Ohio • United StatesMid-LevelSenior💰 $74,360 - $100,540 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting, servicing, and maintaining Trace and X-Ray technologies, with a strong focus on customer satisfaction and effective communication. Possesses technical knowledge in electrical and electronic systems, along with the ability to manage parts inventory and comply with safety regulations.

Highest-signal resume keywords

Troubleshooting Electrical SystemsField Service ExperienceCustomer Service SkillsTechnical CertificationsMS Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing Electrical SystemsInstalling EquipmentMaintaining EquipmentCalibrating ToolsDocumenting MaintenanceManaging InventoryOperating Carts and HoistsConducting Site SurveysAssessing Equipment Performance

Soft Skills

Communication SkillsOrganizational SkillsInterpersonal SkillsTeamwork OrientationCustomer Focus

Tools & Technologies

Trace EquipmentX-Ray EquipmentCT X-Ray EquipmentCargo Inspection EquipmentSpecialized Software Programs

Certifications & Qualifications

Associate’s DegreeTrade Certification in Electrical FieldsTrade Certification in Mechanical FieldsMilitary Training in Electronics

Industry Keywords

Field ServiceCustomer SatisfactionSafety RegulationsExport Control RegulationsSecurity Policies

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Travel daily to locations in and around the Cleveland Metro area, including the airport
Troubleshoot, service, install, deploy, and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites
Maintain field service logs and job filing systems
Conduct customer follow-up calls to ensure satisfaction
Meet daily service repair needs and drive customer satisfaction
Communicate effectively with customers and foster positive customer relations
Install, repair, and maintain field equipment; provide customer training as required
Respond to emergency and non-scheduled service calls within established response time goals
Complete scheduled maintenance within required deadlines
Document inspections, maintenance, and repair work; submit paperwork promptly
Order, install, and return parts; manage repair-parts cycle time
Maintain accurate inventories of parts and tools
Maintain current technical certifications
Review logs for open issues and prepare formal customer reports as necessary
Participate in service sales opportunities and support revenue programs
Seek knowledge growth and support from senior Field Service Technicians
Maintain and calibrate tools and test equipment
Assess equipment performance using field-support data and recommend improvements
Provide technical support to customers and other service professionals
Participate in site surveys, pilot service programs, meetings, special projects, and exclusive reports as required
Maintain technical knowledge of Trace and X-Ray technologies
Establish relationships with senior Field Service Technicians and Product Managers
Control and minimize costs while maximizing revenue
Submit expenses, time cards, and administrative tasks within specified timelines
Work travel, overtime, and hours outside Monday–Friday when required
Comply with company health, safety, environmental, export-control, and security policies

Requirements

What you’ll need

Associate’s Degree, related trade certification in electrical, electronic, or mechanical fields, or military training in electrical, mechanical, or electronics
Equivalence through 1–3 years of comparative work and life experience in a related electrical or mechanical field service role is acceptable
Minimum of 3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field
Computer literacy and competency in all programs within MS Office Suite
Aptitude for learning specialized software programs
Excellent communication, organizational, interpersonal, and customer service skills
Strong customer focus and teamwork orientation
Willingness and ability to travel at short notice
Must be able to lift/carry 80 lbs
Must be able to operate carts, hoists, davit cranes, pallet jacks, or other specified devices
Full body mobility
Ability to work safely in varied environments around dangerous industrial equipment
May require successful TSA federal background investigation and/or U.S. Personal Security Clearance
Must comply with applicable U.S. export control and security regulations
May be required to pass a drug test before employment and during employment, as permitted by law

Benefits

Comp & perks

Competitive Business Profit Plan
Competitive benefits package
Health and wellbeing support
Financial and lifestyle support for employees and families
Excellent training
Career growth opportunities locally and globally
Inclusive environment
Strong leadership
Focus on safety and wellbeing