Field Service Technician II

Smiths Group plc

. Travel daily to customer locations in and around the Raleigh-Durham metropolitan area, including the airport .

Posted 11/4/2026full-timeRemote • Raleigh • North Carolina • United StatesMid-LevelSenior💰 $74,360 - $100,540 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing electrical and electronic systems, with a strong focus on customer service and technical support. Maintains compliance with safety regulations while effectively managing field service operations and documentation.

Highest-signal resume keywords

Troubleshooting Electrical SystemsField Service ExperienceTechnical Support for X-Ray TechnologiesCustomer Service SkillsTechnical Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing Electrical SystemsInstalling X-Ray EquipmentMaintaining Field Service LogsCalibrating ToolsConducting Customer TrainingManaging Parts InventoryOperating Carts and HoistsPerforming Scheduled MaintenancePreparing Customer Reports

Soft Skills

Excellent CommunicationOrganizational SkillsInterpersonal SkillsCustomer FocusTeamwork Orientation

Tools & Technologies

Trace EquipmentX-Ray EquipmentCT X-Ray EquipmentCargo Inspection EquipmentMS Office SuiteSpecialized Software

Certifications & Qualifications

Associate’s DegreeTrade Certification (Electrical, Electronic, Mechanical)Military Training (Electrical, Mechanical, Electronics)

Industry Keywords

Field ServiceSafety RegulationsEmergency Service CallsHealth and Environmental PoliciesTSA VettingFederal Background Investigation

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Travel daily to customer locations in and around the Raleigh-Durham metropolitan area, including the airport
Troubleshoot, service, install/deploy and repair Trace, X-Ray, CT X-Ray and Cargo Inspection equipment
Maintain field service logs, filing systems, job files and accurate parts and tools inventory
Conduct customer follow-up calls and provide customer training
Respond to emergency and unscheduled service calls within established response-time goals
Complete scheduled maintenance, inspections, repairs and documentation within required deadlines
Order, install and return parts; manage repair-parts cycle time
Review logs for open issues and prepare formal customer reports
Participate in service-sales opportunities and revenue programs
Maintain and calibrate tools and test equipment
Assess equipment performance and recommend modifications or improvements
Provide technical support to customers and other service professionals
Participate in site surveys, pilot programs, meetings, special projects and reports as needed
Maintain technical certifications and technical knowledge of Trace and X-Ray technologies
Collaborate with senior Field Service Technicians and Product Managers
Submit expenses, time cards and administrative work on time
Comply with health, safety and environmental policies

Requirements

What you’ll need

Associate’s Degree, related trade certification (electrical, electronic, mechanical), or military training (electrical, mechanical, electronics)
1–3 years of comparative related electrical or mechanical field service work and life experience may be accepted as equivalence
Minimum of 3 years’ experience troubleshooting and repairing electrical and electronic systems and equipment in the field
Computer literacy and competency in all programs within MS Office Suite; aptitude for specialized software
Excellent communication, organizational, interpersonal, customer service, telephone and multitasking skills
Strong customer focus and teamwork orientation
Willingness and ability to travel at short notice
Must pass TSA vetting and a federal background investigation for Sensitive Security Information access
Must be able to lift/carry 80 lbs.
Ability to operate carts, hoists, davit cranes, pallet jacks or other devices
Full body mobility
Ability to work safely in varied environments and around dangerous industrial equipment
Must comply with applicable U.S. export control and security regulations
Must be willing to work travel, overtime, and hours other than Monday-Friday when required

Benefits

Comp & perks

Excellent training and opportunities for career growth across the business, both locally and globally
Inclusive environment with strong leadership and a focus on safety and wellbeing
Flexible benefits to suit your lifestyle, with health, wellbeing, financial and lifestyle support for you and your family
Medical, dental, and vision insurance
401(k) with company match
Paid time off
Drug-free workplace