Inside Sales Representative

Smiths Group plc

. Deliver high standards of internal sales execution .

Posted 11/9/2026full-timeRemote • Louisiana • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in internal sales execution, customer service, and cross-functional collaboration. Proficient in managing customer orders, conducting contract reviews, and providing mentorship to new sales employees.

Highest-signal resume keywords

Customer Service ExperienceInternal Sales ExecutionOrder ManagementCommunication SkillsMentorship and Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Order Data EntryContract ReviewCross-Sell and Up-Sell IdentificationDiscount Approval CoordinationRMA, CMR, and DMR Support

Soft Skills

Effective Interpersonal SkillsSelf-StarterHighly MotivatedTeam Collaboration

Tools & Technologies

Microsoft Office SuiteERP SystemsTeams

Industry Keywords

Sales ExecutionCustomer FeedbackSkills Matrix ManagementGlobal Company Experience

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Deliver high standards of internal sales execution
Provide advanced support, mentorship, and coordination across sales, engineering, and commercial teams
Identify cross-sell and up-sell opportunities based on customer requirements
Train and support onboarding of new entry-level Internal Sales employees and manage completion of the skills matrix
Coordinate discount approvals using the DOA process
Generate iProjects as communication tools between Engineering, Sales, and Aftermarkets for every product
Respond to Orderbook management requests to amend orders in the ERP system and provide appropriate customer feedback
Conduct contract reviews for standard Aftermarket and First Fit orders according to contract review policies
Keep external salespeople informed about customer activities
Support RMA, CMR (credit), and DMR (debit) requests and related root-cause investigations

Requirements

What you’ll need

High school diploma or equivalent required
Associate degree or 5 years relevant experience
Minimum 4 years of customer service experience
Effective interpersonal and communication skills, verbal and written
Experience communicating with customers through multiple channels, including Teams, phone, and email
Accurate customer order data entry skills
Self-starter, highly motivated, and able to achieve results with minimal direct supervision
Computer literate with good working knowledge of Microsoft Office suite and ERP systems
Experience working with a diverse group and a global company is a plus
Ability to work effectively in a team-oriented environment