Key Account Manager – Federal Sales

Smiths Group plc

. Directly manage day-to-day account management responsibilities for one or more key customers .

Posted 10/27/2026full-timeRemote • Maryland • United StatesMid-LevelSenior💰 $93,132 - $139,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, client relationship building, and solution-based selling within a B2B environment, particularly in the Federal sector. Proficient in financial analysis, strategic planning, and utilizing CRM processes to enhance customer engagement and drive sales growth.

Highest-signal resume keywords

Account ManagementSolution-Based SellingFinancial AnalysisClient Relationship BuildingFederal Government Sales

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Account ManagementContract NegotiationNeeds AssessmentCross-SellingUpsellingStrategic Account PlanningKPI MonitoringReport WritingData AnalysisSales Quota Achievement

Soft Skills

Excellent Communication SkillsProactive Problem SolvingProfessional Relationship BuildingPresentation SkillsSelf-Motivated

Tools & Technologies

CRM ProcessesMS Office Programs

Industry Keywords

B2B SalesTechnical Product SupportFederal SalesMarket TrendsCustomer Needs

About the role

Key responsibilities & impact

Directly manage day-to-day account management responsibilities for one or more key customers
Provide service throughout the sales process, from estimates and order management through product handover
Report to the Director of Federal Sales
Collaborate with sales, marketing, finance, and product management stakeholders
Provide financial updates, analysis, reports, and recommendations to improve sales processes
Oversee and nurture key client relationships as primary point of contact
Use solution-based selling to match products, services, and partnerships to customer needs
Develop and implement client retention and account expansion strategies
Conduct needs assessments and provide tailored solutions
Identify cross-selling and upselling opportunities
Align account strategies with sales goals and contribute to pricing, proposals, and negotiations
Resolve client issues proactively
Develop and implement strategic account plans
Monitor industry trends, market conditions, and competitors
Manage contract negotiations and renewals
Establish and monitor account KPIs and report progress to internal stakeholders
Utilize CRM processes for current and future customer relationships
Close new business orders with existing accounts to meet or exceed assigned sales quota
Perform other duties as required

Requirements

What you’ll need

Bachelor's Degree required
Major in Business, Sales, Finance, or technical field preferred
Minimum 5 years of experience and demonstrated success in sales account management within a disciplined B2B sales environment or technical product support/management with customer interface and communication
Experience selling into the Federal government highly preferred
United States Citizenship required
Self-motivated and proactive approach to managing key accounts
Professional relationship-building with customers/prospects
Excellent oral and written communication skills
Ability to present information in front of a large group
Ability to identify and convey how products and technologies can solve customer needs
Ability to read, write, and interpret general business periodicals, professional journals, or government regulations
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to write reports, business correspondence, procedure manuals, and standard operating procedures
Proficient in MS Office Programs
Ability to travel frequently and work at internal offices, customer/prospect offices, or trade shows

Benefits

Comp & perks

Competitive Business Profit Plan
Medical, dental & vision insurance
401(k) with company match
Paid time off
Flexible benefits to support health, wellbeing, financial, and lifestyle needs
Excellent training
Career growth opportunities locally and globally
Inclusive environment
Safety and wellbeing focus