Membership Manager

Smithsonian Institution

. Develop a comprehensive membership plan covering acquisitions, renewals, lapsed-member strategies, processing, communications, levels, and benefits .

Posted 9/23/2026full-timeUnited StatesJunior💰 $102,415 - $133,142 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing membership programs, developing marketing strategies, and coordinating multi-channel campaigns. Proficient in analyzing membership data and ensuring effective communication and fulfillment processes.

Highest-signal resume keywords

Membership Program ManagementMulti-Channel Campaign CoordinationData Analysis for Program DecisionsFundraising Industry KnowledgeBudgeting and Planning Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Membership OperationsProgram Strategy DevelopmentDirect Response CampaignsQuality AssuranceData CoordinationEmail and Web Content ProductionAnalytics ReportingMembership Database ManagementBenefit FulfillmentDonor Cultivation Activities

Soft Skills

Independent Task ManagementAttention to DetailCollaborationCommunication

Tools & Technologies

Personal ComputersNetwork ApplicationsMembership Databases

Industry Keywords

Nonprofit Membership Best PracticesFundraising PoliciesOrganizational PrinciplesMembership BenefitsDirect Mail Services

About the role

Key responsibilities & impact

Develop a comprehensive membership plan covering acquisitions, renewals, lapsed-member strategies, processing, communications, levels, and benefits
Apply museum and nonprofit membership best practices and industry benchmarks
Coordinate multiple projects and maintain the department’s master direct-response and member/donor contact schedule
Integrate campaigns across channels and test and evaluate strategies encouraging additional member contributions
Liaise with vendors across direct-response campaign planning, budgeting, creative development, production, distribution, and results analysis
Collaborate with advancement leaders, staff, and vendors on campaign documents, content research, data coordination, approvals, accuracy, quality, and results
Research, write, edit, and produce emails, web content, digital ads, online experiences, fundraising campaigns, appeals, newsletters, event invitations, and web articles
Track campaign performance and analyze and report analytics
Support online fundraising communications within museum Communications and Advancement teams
Coordinate audience lists and imports for campaigns, ensuring accurate communications based on giving history and membership level
Process mailings and acknowledgments; plan and execute membership events; handle membership service requests
Monitor membership databases and operations
Coordinate with Smithsonian fundraising units, Advancement Co-Op, museum advancement associates, and finance office for accurate revenue allocation
Manage relationships with consultants and vendors, including direct mail consultants, caging services, telemarketing services, and service bureaus
Process invoices and track expenses
Manage development, approval, design, and production of membership materials
Provide work guidelines and orientation for two shared positions

Requirements

What you’ll need

One year of specialized experience equivalent to the IS-11 grade level
Experience managing membership programs and operations
Experience developing program strategies and marketing initiatives
Experience coordinating multi-channel membership campaigns
Experience overseeing benefit fulfillment and donor cultivation activities
Experience analyzing membership data to inform program decisions and reporting
Knowledge of methods and practices for assessing, operating, and improving membership programs
Knowledge of systems development, membership and customer service methods, and direct response programs
Knowledge of advanced marketing management and organizational principles and practices
Planning and budgeting abilities for short- and long-term planning guidance
Knowledge of fundraising industry policies, regulations, and standards
Skill using personal computers and applications in a network environment
Understanding of data flow with SI and offsite database systems
Strong independent task management skills
Demonstrated quality assurance skills, meticulous attention to detail, and version control experience
Eligible to work in the United States
Pass pre-employment background check and subsequent background investigation
Complete a probationary period
Maintain a bank account for direct deposit/electronic transfer
Applicants must meet qualification and eligibility requirements within 30 days of the closing date
Education completed outside the United States must be deemed equivalent by a credential evaluation organization

Benefits

Comp & perks

Health, Dental & Vision Insurance
Life Insurance
Transit/Commuter Benefits
Accidental Death and Dismemberment Insurance
Annual and Sick Leave
Family Friendly Leave
403b Retirement Plan
Discounts for Smithsonian Memberships, Museum Stores and Restaurants
Credit Union
Smithsonian Early Enrichment Center (Child Care)
Flexible Spending Account (Health & Dependent Care)
Reasonable accommodation for applicants with disabilities
Cover letter strongly encouraged but not required
No relocation expenses are paid