Human Simulation Program Manager

SMU Division of Student Affairs

. Report to the HSSC Executive Director .

Posted 9/29/2026full-timeOakland • California • United StatesMid-LevelSenior💰 $89,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing simulated participant programs, including recruitment, training, and retention, while ensuring adherence to accreditation standards. Proficient in utilizing Microsoft productivity tools and educational management solutions to facilitate effective communication and program operations.

Highest-signal resume keywords

Simulated Participant ManagementTraining Program DevelopmentAccreditation ComplianceMicrosoft Word and ExcelCoaching and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Simulated Participant RecruitmentDatabase ManagementProgram CoordinationBudget TrackingScenario Script Development

Soft Skills

Effective CommunicationTeamworkOrganizational SkillsProblem SolvingInterpersonal Skills

Tools & Technologies

Educational Management SolutionsLibrary DatabasesMicrosoft Productivity Tools

Industry Keywords

Human Simulation AccreditationService ExcellenceClinical SimulationStandardized ProcessesQuality Improvement Initiatives

About the role

Key responsibilities & impact

Report to the HSSC Executive Director
Oversee and lead simulated participant recruitment, scheduling, contracted payment, communications, orientation, and training across all HSSC campuses
Develop and oversee Simulated Participant policies and procedures
Recruit, hire, onboard, schedule, and maintain database records for simulated participants across four SMU campuses
Create standardized simulated participant training programs, materials, and communication templates
Manage simulated participant retention, engagement, contracts, grievances, feedback, and development activities
Facilitate faculty training and collaborate with faculty on scenario scripts and training sessions
Assist with virtual and complex-scenario training and address simulated participant questions
Manage simulated participant meals and P-card reconciliation according to SMU policies
Track feedback, activities, budgets, utilization data, and accreditation requirements
Prepare meeting agendas, coordinate program meetings, and update the HSSC team
Operate technical resources, including Educational Management Solutions (EMS), for simulation facilitation
Facilitate educational and simulation scholarship activities
Step in as a simulated participant when cancellations or staffing needs occur
Lead planning and maintenance of Human Simulation accreditation data
Ensure standardized HSSC simulated participant processes are followed
Onboard faculty and HSSC team members to standardized processes
Create continuing education opportunities and support quality improvement initiatives
Collaborate on Society for Simulation Accreditation for Human Simulation application submissions
Respond to simulated participant program inquiries across all SMU campuses
Attend HSSC staff meetings and perform other duties as required

Requirements

What you’ll need

Baccalaureate degree required
Experience coaching or mentoring others
Previous experience working with standardized or simulated participants
Knowledge of the latest version of Microsoft productivity tools such as Word and Excel
Effective navigation of the Internet and library databases as a resource and research tool
Demonstrated commitment to service excellence
Demonstrated administrative, organizational, and prioritizing skills
Demonstrated good judgment and critical thinking skills
Demonstrated ability to learn and adapt to new systems and software
Excellent communication and teamwork skills
Excellent writing skills
Interpersonal skills supporting optimal public relations for the CSL & SP Program
Ability to work independently and solve problems creatively
Supervising experience preferred
Ability to speak, hear, stand, walk, and sit; use hands for fine motor movements
Ability to participate in clinical simulation scenarios as an actor when needed
Regular use of computer monitors and keyboards

Benefits

Comp & perks

Medical, dental, and vision insurance
Mental health and wellness resources
Education reimbursement
Employee discounts through Marketplace
Paid vacation, sick leave, and parental leave
Nine paid holidays, plus a paid holiday break between Christmas and New Year’s Day
Two floating holidays
One paid Volunteer Work Day
Five Education Leave Days