SMU Division of Student Affairs

Program Manager

• Report to the HSSC Executive Director
• Oversee and lead simulated participant recruitment, scheduling, contracted payment, communications, orientation, and training across all HSSC campuses
• Develop and oversee Simulated Participant policies and procedures
• Recruit, hire, onboard, schedule, and maintain database records for simulated participants across four SMU campuses
• Create standardized simulated participant training programs, materials, and communication templates
• Manage simulated participant retention, engagement, contracts, grievances, feedback, and development activities
• Facilitate faculty training and collaborate with faculty on scenario scripts and training sessions
• Assist with virtual and complex-scenario training and address simulated participant questions
• Manage simulated participant meals and P-card reconciliation according to SMU policies
• Track feedback, activities, budgets, utilization data, and accreditation requirements
• Prepare meeting agendas, coordinate program meetings, and update the HSSC team
• Operate technical resources, including Educational Management Solutions (EMS), for simulation facilitation
• Facilitate educational and simulation scholarship activities
• Step in as a simulated participant when cancellations or staffing needs occur
• Lead planning and maintenance of Human Simulation accreditation data
• Ensure standardized HSSC simulated participant processes are followed
• Onboard faculty and HSSC team members to standardized processes
• Create continuing education opportunities and support quality improvement initiatives
• Collaborate on Society for Simulation Accreditation for Human Simulation application submissions
• Respond to simulated participant program inquiries across all SMU campuses
• Attend HSSC staff meetings and perform other duties as required

Human Simulation Program Manager