Snapdocs

Customer Success Manager

• Own the post-sale customer relationship and commercial outcome for a portfolio of Notary Connect and Snapdocs RON customers
• Manage customer health, value realization, retention, growth, and relationship continuity
• Develop account strategies and maintain Salesforce success plans covering objectives, stakeholders, milestones, adoption gaps, risks, renewals, expansion opportunities, and forecasts
• Establish baselines, target outcomes, and success measures; quantify realized value and build adoption business cases
• Build executive alignment, customer champions, and multi-threaded relationships across customer stakeholders
• Run operating reviews, executive business reviews, strategic planning sessions, and escalation communications
• Lead post-launch adoption through pilots, rollout planning, training, change management, release readiness, and optimization
• Demonstrate Notary Connect and Snapdocs RON and recommend workflow best practices
• Lead renewal and expansion opportunities, including commercial offers, negotiations, buying-group alignment, and forecasting
• Coordinate service delivery across Operations, the notary network, Implementation, Support, Product, Engineering, and Accounting
• Own customer escalations through resolution and address underlying issues
• Translate customer feedback, market patterns, and competitive signals into actionable input for Product, Operations, and go-to-market teams
• Build reusable playbooks, customer stories, and operating practices for scaling across customers, verticals, and use cases

Explore Customer Success Manager, Settlement & Notary at Snapdocs. Review requirements and application details.