Customer Success Manager

Snappy Kraken

. Manage a portfolio of Freedom360 clients, ensuring consistent delivery of all program elements .

Posted 9/29/2026full-timeRemote • United States, CanadaJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success management, focusing on client outcomes and program ROI. Proficient in leading business reviews and building strong client relationships through effective communication and organizational skills.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceBusiness Review LeadershipClient Relationship BuildingMarketing Technology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Outcome ManagementProgram ROI DemonstrationCampaign PreparationContent PublicationCRM Management

Soft Skills

Strong CommunicationOrganizational SkillsProactive Problem SolvingAdaptabilityPresentation Skills

Tools & Technologies

Freedom360Snappy KrakenCRM Software

Industry Keywords

Financial SaaSMarketing Tech SaaSClient EngagementPerformance Improvement

About the role

Key responsibilities & impact

Manage a portfolio of Freedom360 clients, ensuring consistent delivery of all program elements
Conduct regular business reviews with clients, highlighting performance and demonstrating program ROI
Support the renewal process by reinforcing value and client outcomes
Lead onboarding, campaign preparation, approvals, and timely content publication
Provide insights and suggestions to help clients make the most of the program
Build strong client relationships through regular communication via chat, phone, email, and video
Maintain accurate client records in the CRM
Work with the Freedom360 Program Lead to improve processes and client experience
Oversee Freedom360, Snappy Kraken's premium all-in-one marketing solution for financial advisors
Help clients achieve successful campaign launches, improved marketing performance, and stronger client engagement

Requirements

What you’ll need

2–4 years of Customer Success with proven success managing client outcomes
Demonstrated ability to lead business reviews that showcase ROI and connect program value to client goals
Experience in SaaS customer success is required
Background in Financial SaaS or Marketing Tech SaaS is a strong plus
Strong communication and organizational skills
Comfortable presenting information and guiding client discussions
Tech-savvy, adaptable, and eager to learn new tools
Proactive and able to manage multiple priorities independently
Alignment with core values: Pursue the Vision, Build Meaningful Relationships, Commit to Continuous Improvement, Solve with Purpose, Own Your Outcomes
Currently residing in and eligible to legally work in the United States or Canada

Benefits

Comp & perks

Work Remotely
Personal Days for when you need a break (on top of your regular vacation)
Development Fund to help you grow
Medical Insurance Options
Parental/Maternity Leave
Growth opportunities
Additional performance compensation predicated on reaching quota or performance goals