Snappy Kraken

Customer Success Manager

• Manage a portfolio of Freedom360 clients, ensuring consistent delivery of all program elements
• Conduct regular business reviews with clients, highlighting performance and demonstrating program ROI
• Support the renewal process by reinforcing value and client outcomes
• Lead onboarding, campaign preparation, approvals, and timely content publication
• Provide insights and suggestions to help clients make the most of the program
• Build strong client relationships through regular communication via chat, phone, email, and video
• Maintain accurate client records in the CRM
• Work with the Freedom360 Program Lead to improve processes and client experience
• Oversee Freedom360, Snappy Kraken's premium all-in-one marketing solution for financial advisors
• Help clients achieve successful campaign launches, improved marketing performance, and stronger client engagement