Academic Advisor I

SNHU Careers

. Provide personalized academic support throughout students' academic journeys .

Posted 11/5/2026full-timeRemote • United StatesJunior💰 $41,110 - $65,786 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing personalized academic support and promoting student success through data-informed strategies. Proficient in maintaining accurate records and utilizing digital collaboration tools to enhance the student experience.

Highest-signal resume keywords

Bachelor's DegreeCustomer Service BackgroundHigher Education ExperienceAdmissions ExperienceDigital Collaboration Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Informed StrategiesAcademic AdvisingRecord KeepingKPI TrackingStudent Support

Soft Skills

Relationship BuildingCommunicationSelf-Efficacy GuidancePunctualityReliability

Tools & Technologies

Microsoft TeamsDigital Collaboration ToolsMultiple ScreensPhone CommunicationEmail Communication

Industry Keywords

Higher EducationStudent PersistenceAcademic AchievementCustomer Experience FrameworkTutoring

About the role

Key responsibilities & impact

Provide personalized academic support throughout students' academic journeys
Promote student persistence, satisfaction, and academic achievement using data-informed strategies and KPIs
Maintain accurate student records, communications, notes, and course plans
Handle high-volume inbound and outbound student phone calls
Respond to student and department inquiries by email
Maintain knowledge resources and stay current with policies and procedures
Guide and encourage students to build self-efficacy and make academic decisions
Build relationships with students, colleagues, and external partners
Use departmental tools and resources within the Customer Experience framework
Uphold the university's mission, vision, core values, policies, and procedures
Perform other assigned duties

Requirements

What you’ll need

Bachelor's degree
1 year of demonstrated experience in a professional setting
Customer service background
Admissions or sales experience
Higher education, advising, tutoring, or counseling experience
Access to a reliable internet connection
Dedicated, properly equipped workspace free of distractions
Must reside in, and work from, one of the approved states
Reliable, high-speed internet connection and stable, hardwired setup
Consistent attendance, punctuality, and reliability
Ability to work a consistent, distraction-free schedule
Ability to thrive in a fully distributed work environment
Availability for Monday–Thursday day shifts, a Friday evening shift, and one weekend shift per term
Ability to use phone, email, Microsoft Teams, multiple screens, and digital collaboration tools

Benefits

Comp & perks

High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off
Almost a dozen paid holidays
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources