SNHU Careers

Security Engineer

• Lead and perform information security risk and compliance assessments across University systems and services
• Develop, maintain, and review System Security Plans, risk assessments, and supporting documentation
• Identify control gaps and security deficiencies, assess risk, and document actionable recommendations
• Manage Plans of Action and Milestones, including tracking remediation, validating corrective actions, and reporting progress
• Coordinate and support internal and external audits and assessments
• Monitor and interpret changes in federal and state information security and data privacy requirements
• Develop and maintain information security policies, standards, procedures, and governance documentation
• Partner with ISMO, Privacy, Legal, and business stakeholders to implement controls and processes
• Prepare and deliver compliance, risk, and audit reporting to management and leadership
• Contribute to continuous improvement of information security governance, risk management, and compliance programs

Information Security Control Assurance Analyst

Administration

• Draft, review, and negotiate contracts while facilitating the contract process according to university policy
• Independently manage an assigned queue of contract requests and serve as the primary contact for internal departments
• Perform technical reviews of low- to moderate-risk contracts for compliance with university standards
• Administer contract review processes with department points of contact
• Lead contract negotiations with suppliers
• Liaise with General Counsel, Information Technology Solutions and Information Security, Marketing, Human Resources, and other university departments
• Negotiate terms to mitigate risk and protect university assets; escalate contracts for additional review when needed
• Communicate contract status and updates to departments
• Summarize risks and exposures for authorized signors
• Verify bidding requirements and new supplier due diligence
• Maintain contract data, records, metadata, dashboards, and reports
• Review and process contract-related purchase requisitions and verify documentation and approvals
• Administer the contracts lifecycle management solution, including application security and data standards
• Support technology improvements, functionality testing, and interconnected Workday ERP processes
• Use approved AI and technology tools for contract review, research, summarization, reporting, and process improvement
• Create and deliver individualized and group training on the contract management system and contracts process
• Serve as a resource to the university community regarding contracting processes
• Build stakeholder relationships and contribute to continuous process improvement and innovation
• Perform other duties and responsibilities as assigned

Contracts Administrator

Account Manager

• Provide general oversight of community college and military-related activities in the Upper Midwest region
• Initiate strategies to grow transfer articulation and military programs
• Conduct targeted research and development throughout the region
• Manage relationships with community colleges, transfer organizations, military branches, veteran service organizations, and military partners
• Consult with partners to identify needs and develop strategies
• Ensure SNHU representation at community colleges, military installations, and events
• Promote SNHU Global Campus educational and partnership programs
• Serve as the primary daily contact and trusted advisor for partners
• Establish organized partner engagement schedules
• Travel to recruit students and engage partners and key military-community influencers
• Develop marketing engagement plans using partner and SNHU channels
• Deliver presentations remotely and in person
• Build territory outreach plans to recruit community college and affiliated populations
• Develop partnerships and pipelines to increase SNHU's reach and educational impact
• Build and maintain relationships with community college and military influencers
• Foster awareness of SNHU programs and offerings within the assigned territory
• Forecast and achieve shared growth targets
• Analyze partnership data, metrics, analytics, and opportunities
• Coordinate preliminary transfer credit evaluations
• Refer enrollment inquiries to admissions staff
• Collaborate with the UP-Partnership team and other partnership units
• Maintain accurate transfer pathways with SNHU stakeholders
• Provide input on planning, budget, and annual outreach strategies
• Perform other duties as assigned

Regional Account Manager – University Partnerships

Full-stack Engineer

• Design, develop, and maintain ServiceNow applications, modules, and features, including Incident, Request, Change, and Problem Management
• Develop Service Portal solutions, custom applications, UI components, and mobile experiences
• Build and maintain client-side and server-side scripts
• Configure and extend ServiceNow workflows, flows, business rules, UI policies, and UI actions
• Evaluate business and technical requirements and recommend implementation approaches
• Gather partner requirements and analyze functional and technical needs
• Guide requirements through design, development, testing, and deployment
• Advise partners on automating, enhancing, and optimizing processes using ServiceNow
• Design, develop, and maintain integrations between ServiceNow and enterprise systems
• Ensure data integrity, security, and reliability across integrations
• Provide guidance on ServiceNow database design and schema usage
• Support incident resolution and platform stability and reliability
• Monitor performance and troubleshoot functionality and performance issues
• Participate in system testing
• Support system availability during maintenance windows, platform impacts, or degraded performance, including outside normal business hours
• Prepare and maintain technical documentation, diagrams, and data flow models
• Communicate with partners from end-users to senior leadership
• Collaborate with developers on code quality, standards, and best practices
• Support project planning, delivery, releases, and deployments using Agile methodologies
• Work with ServiceNow and third-party vendors to resolve technical issues
• Perform administrator functions when needed
• Contribute to platform improvements, innovation initiatives, and process enhancements
• Perform other responsibilities as assigned

ServiceNow Software Developer I

Engineer

• Design and develop learning solutions based on learning science and educational technology research
• Manage complex design projects independently with small, agile teams
• Design rigorous testing approaches for strategic initiatives, including protocols, instruments, measurement frameworks, hypotheses, success criteria, and decision points
• Partner with prototype teams to translate instructional approaches and design challenges into experiments, iterations, and production-ready recommendations
• Convert applied research and emerging literature on AI, assessment, student engagement, and learning science into pilot designs, test plans, and operational playbooks
• Apply methodological rigor to pilot and prototype testing
• Integrate research-based practices for diverse learner populations and support personalization
• Analyze faculty needs across faculty models
• Integrate robust, aligned, and valid assessment methods
• Develop technical specifications and use cases for learning technology
• Collaborate with user testing teams using user testing, learner analysis, and feedback mechanisms
• Support development and continuous improvement teams in operationalizing design models
• Collaborate with stakeholders to document and scale recommended learning solutions
• Maintain focus on sustainability, scalability, feasibility, affordability, and access
• Collaborate with internal and external experts on generative AI developments for online learning
• Perform other assigned duties and responsibilities

Learning Engineer

• Design, implement, and support enterprise Microsoft 365 solutions, including SharePoint Online, Teams, OneDrive, Entra ID, Power Platform, and Copilot technologies
• Maintain governance, security, and operational standards
• Lead technical implementation efforts for Modern Workplace initiatives
• Translate business requirements into scalable technical solutions and deliver projects independently
• Liaise with stakeholders, department leaders, and peer IT teams
• Develop automation and administrative tooling using PowerShell, Microsoft Graph, and supported APIs
• Troubleshoot and resolve complex Microsoft 365 platform issues through root cause analysis and long-term corrective solutions
• Represent Modern Workplace Engineering in key forums
• Identify opportunities to automate repetitive administrative tasks and improve operational processes
• Research unfamiliar technologies, evaluate solution options, and recommend technically sound approaches
• Maintain ownership of assigned work through implementation and operational support
• Mentor peers through engineering best practices
• Report to the Modern Workplace Engineering Manager

Modern Workplace M365 Engineer

Representative

• Conduct outbound phone and email outreach to alumni to collect employment and career-related data
• Communicate professionally with alumni while building rapport and encouraging participation
• Handle a high volume of outbound contacts and follow-up communications
• Accurately document employment information and outreach outcomes in internal reporting tools and databases
• Utilize university technology platforms, including outbound phone systems, Microsoft Outlook, SharePoint, and other web-based applications
• Maintain accurate records and data quality
• Manage confidential and sensitive alumni information in accordance with university policies
• Prioritize and organize outreach activities to meet established productivity and quality goals
• Troubleshoot and resolve basic data discrepancies through follow-up and research
• Perform additional duties as assigned

Alumni Employment Data Representative

Student

• Assist the Operations Manager in maintaining a warm, welcoming, and peaceful space for students
• Clear and sanitize surfaces throughout the space
• Answer the main phone line
• Distribute gift cards to students for area restaurants and track gift card distribution
• Triage inbound student questions and forward students to staff members as needed
• Be physically present in the space to add to the community overall