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Admission Counselor
SNHU Careers. Enroll students into Undergraduate and Graduate degree programs at SNHU .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in student enrollment processes, providing accurate program information, and maintaining compliance with institutional policies and accrediting standards. Strong relationship management and consultative sales skills are essential for guiding prospective students through admissions.
Highest-signal resume keywords
Student EnrollmentCustomer Service ExperienceCompliance With PoliciesRelationship ManagementConsultative Sales
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enrollment ProcessNeeds AnalysisProgram KnowledgeSales TechniquesCall Flow Management
Soft Skills
Communication SkillsAdvocacyFlexibilityProblem-SolvingTeam Collaboration
Tools & Technologies
EmailLive ChatTelephoneCRM Systems
Industry Keywords
AccreditationHigher EducationStudent AdvocacyConsultative SalesService and Support
About the role
Key responsibilities & impact- Enroll students into Undergraduate and Graduate degree programs at SNHU
- Receive and respond to inquiries through email, live chat, telephone, and other marketing channels
- Assist students through the enrollment process
- Serve as a liaison to other campus departments and advocate for students
- Conduct phone interviews with prospective students and evaluate their needs, interests, and qualifications
- Provide accurate information about program offerings, delivery mode, school fit, structure, accreditation, and cost
- Achieve goals related to daily activity, schedule adherence, ready time, call outline adherence, call and email flow, service and support, compliance, and program knowledge
- Assist prospective students through the admission process in compliance with SNHU policies, procedures, regulations, and accrediting standards
- Follow schedules including ready time, follow-up time, and chat
- Manage relationships, call flow, and pipeline; perform needs analysis, service and support, planning, and implementation
- Partner with Financial Aid, Enrollment Support Services, Advising, and other departments; escalate issues
- Uphold SNHU policies, procedures, integrity, and ethics
- Participate in commencement or commencement-related activities as required
- Perform additional assigned duties
Requirements
What you’ll need- An associate degree or some college coursework must be completed; equivalent experience in lieu of degree acceptable
- At least 1 year of relevant sales or customer service experience in relationship or consultative sales
- Flexible to work either Tuesday - Saturday or Sunday - Thursday
- Must reside in an approved Synergy state within the Central, Eastern, Mountain, or Pacific time zones
- Hawaii is not eligible for consideration
- Reliable internet connection
- Dedicated, properly equipped workspace free of distractions
Benefits
Comp & perks- High-quality, low-deductible medical insurance
- Low to no-cost dental and vision plans
- 5 weeks of paid time off
- Almost a dozen paid holidays
- Employer-funded retirement
- Free tuition program
- Parental leave
- Mental health and wellbeing resources