Alumni Employment Data Representative

SNHU Careers

. Conduct outbound phone and email outreach to alumni to collect employment and career-related data .

Posted 9/21/2026part-timeRemote • United StatesEntry Level💰 $13 - $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal, written, and interpersonal communication skills while effectively managing outreach activities and maintaining data accuracy. Proficient in utilizing Microsoft Office applications and call center technology to engage with alumni and handle sensitive information.

Highest-signal resume keywords

Outbound Phone CommunicationData AccuracyMicrosoft Office ProficiencyOrganizational SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCall Center TechnologyData Tracking ToolsMicrosoft ExcelMicrosoft SharePoint

Soft Skills

Interpersonal CommunicationAttention to DetailTime ManagementProblem-SolvingConfidentiality Management

Tools & Technologies

Outbound Phone SystemsMicrosoft OutlookWeb-Based Applications

Industry Keywords

Alumni EngagementConfidential Information HandlingData Quality Management

About the role

Key responsibilities & impact

Conduct outbound phone and email outreach to alumni to collect employment and career-related data
Communicate professionally with alumni while building rapport and encouraging participation
Handle a high volume of outbound contacts and follow-up communications
Accurately document employment information and outreach outcomes in internal reporting tools and databases
Utilize university technology platforms, including outbound phone systems, Microsoft Outlook, SharePoint, and other web-based applications
Maintain accurate records and data quality
Manage confidential and sensitive alumni information in accordance with university policies
Prioritize and organize outreach activities to meet established productivity and quality goals
Troubleshoot and resolve basic data discrepancies through follow-up and research
Perform additional duties as assigned

Requirements

What you’ll need

Current SNHU student in good academic standing
Strong verbal, written, and interpersonal communication skills
Ability to communicate professionally with alumni and other stakeholders
Demonstrated attention to detail and commitment to data accuracy
Ability to manage time effectively and work independently with limited supervision
Proficiency with Microsoft Office applications, email, and web-based technologies
Ability to learn and effectively utilize call center technology, data tracking tools, and SharePoint
Strong organizational and problem-solving skills
Ability to maintain confidentiality when handling sensitive information
Previous customer service, call center, administrative, or data entry experience preferred
Experience making outbound phone calls in a professional environment preferred
Familiarity with Microsoft 365 applications, including SharePoint and Excel preferred
Experience working with confidential information and maintaining accurate records preferred
Experience engaging diverse populations through phone or email communication preferred

Benefits

Comp & perks

Work study included as part of financial aid package
Flexible schedule based on departmental needs and student availability
Option to work remotely in eligible states
Occasional evening hours may be available/required to maximize alumni engagement