Community Standards Manager

SNHU Careers

. Research and review student conduct and academic integrity cases submitted by faculty, staff, and students .

Posted 10/16/2026full-timeManchester • New Hampshire • United StatesMid-LevelSenior💰 $54,751 - $87,620 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing student conduct and academic integrity cases, including conflict resolution and compliance with higher education regulations. Proficient in case management and effective communication with diverse constituencies.

Highest-signal resume keywords

Bachelor's Degree3+ Years Experience in Student AffairsConflict Management SkillsKnowledge of Higher Education LawsProficient in Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case ManagementConflict ResolutionAnalytical WritingEducational Sanctions AssignmentCase Tracking

Soft Skills

Strong CommunicationProblem-SolvingAdaptabilityCollaborationPrioritization

Tools & Technologies

Conduct-Related SoftwareCase Management SystemMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Academic Integrity PolicyCode of ConductTitle IXHigher Education ComplianceStudent Conduct Hearings

About the role

Key responsibilities & impact

Research and review student conduct and academic integrity cases submitted by faculty, staff, and students
Track progress and trends for conduct and academic integrity cases
Maintain case files and case summaries in a database
Present case summaries and recommendations to leadership
Coordinate complex academic integrity and student conduct hearings
Communicate with students and other constituencies throughout review and investigative processes
Deliver case outcomes to students
Identify appropriate formal resolutions using university policies and procedures
Interpret and explain the Code of Conduct, Academic Integrity Policy, and related policies
Meet with students in person or virtually to review and resolve concerns
Assign and track educational sanctions
Follow up with students to ensure sanctions are met
Coordinate support and case management for Title IX reports, including adjudication
Recommend student programming, education, and resources related to academic integrity and professional conduct
Work collaboratively to support overall team success
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Bachelor's degree and 3+ years of work experience in related field (e.g., conflict resolution, law or justice studies, risk management, student affairs, etc.)
Ability prioritize work, adapt to evolving priorities, balance competing needs, and effectively meet departmental deadlines
Experience and/or training in managing conflicts between individuals and groups in student affairs/higher education
Strong communication, conflict management, and problem-solving skills
Working knowledge of relevant higher education laws, compliance issues, and regulations
Ability to objectively analyze complaint information within organizational policies and procedures and external regulations
Demonstrated use of Standard English grammar to write concise, analytical, and accurate correspondence, sanctions letters, case files, and other documents
Proficient in Microsoft Office suite: Word, Excel, PowerPoint, and Case Management System
Experience with conduct-related software for managing cases
Cover letter required for consideration
Ability to regularly commute to Manchester, NH for this hybrid role

Benefits

Comp & perks

High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off
Almost a dozen paid holidays
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources