Senior Systems Engineer

SNHU Careers

. Provide advanced production support for the Student Information System and related enterprise applications .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $96,954 - $155,153 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting and troubleshooting complex enterprise applications and integrations, with a strong focus on relational databases, APIs, and system performance. Capable of providing technical guidance, developing documentation, and collaborating effectively with diverse teams to enhance operational efficiency.

Highest-signal resume keywords

Enterprise Application SupportRelational Database ManagementAPI IntegrationTechnical Documentation DevelopmentAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAPIWeb ServicesData IntegrationTechnical TroubleshootingSystem Performance MonitoringOperational Standards DevelopmentIncident ResponseChange ManagementTechnical Design

Soft Skills

Strong CommunicationAnalytical ThinkingCollaborationMentorshipIndependence

Tools & Technologies

MiddlewareDatabase InterfacesEnterprise ApplicationsSISTechnical Support Tools

Industry Keywords

Higher Education TechnologyProduction SupportSystem UpgradesOperational EfficiencyTechnical Subject Matter Expert

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide advanced production support for the Student Information System and related enterprise applications
Serve as a technical subject matter expert for the SIS and broader application and service ecosystem
Maintain and troubleshoot SIS integrations using APIs, web services, middleware, database interfaces, and other integration technologies
Analyze complex technical issues across multiple systems and identify root causes
Collaborate with application developers, database administrators, infrastructure teams, functional teams, business stakeholders, vendors, and external partners
Monitor system performance, reliability, and data flows
Identify opportunities for system and operational improvements
Develop and maintain technical documentation, system diagrams, support procedures, and operational standards
Participate in system upgrades, enhancements, implementations, requirements analysis, technical design, testing, deployment, and post-production support
Participate in incident response, problem management, and change management activities
Identify opportunities to automate manual processes and improve operational efficiency
Provide technical guidance and mentorship to IT organization members
Contribute to architectural discussions and establish sustainable, scalable, and supportable solutions
Maintain awareness of higher education technology trends, vendor roadmaps, and emerging technologies
Report to the Senior Director of SIS Platform and Development

Requirements

What you’ll need

4+ years of experience supporting enterprise applications, systems, integrations, or related technology environments
Bachelor's degree in computer science, information technology, or related field; equivalent experience in lieu of degree acceptable
Experience troubleshooting complex production systems and resolving issues across multiple technology layers
Strong experience with relational databases and SQL
Experience with APIs, web services, data integrations, and enterprise application interfaces
Strong analytical and problem-solving skills
Ability to understand complex systems and trace issues across applications, databases, integrations, and infrastructure
Strong written and verbal communication skills
Ability to communicate technical concepts to technical and non-technical audiences
Ability to work independently, prioritize competing demands, and take ownership of complex technical problems
Employees must reside in and work from one of the approved states

Benefits

Comp & perks

High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off
Almost a dozen paid holidays
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources
Remote work option in approved states
Reliable internet connection and dedicated, properly equipped workspace requirement for remote employees