ServiceNow Software Developer I

SNHU Careers

. Design, develop, and maintain ServiceNow applications, modules, and features, including Incident, Request, Change, and Problem Management .

Posted 9/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $88,130 - $141,036 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing, developing, and maintaining ServiceNow applications and integrations, with a strong focus on incident, request, change, and problem management. Proficient in Agile methodologies and capable of guiding partners through the entire software development lifecycle while ensuring data integrity and system reliability.

Highest-signal resume keywords

ServiceNow Application DevelopmentServiceNow Certified System AdministratorServiceNow Certified Application DeveloperInformation Technology Service Management CertificationAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentClient-Side ScriptingServer-Side ScriptingDatabase DesignAPI DevelopmentCustom ConnectorsSoftware Architecture PrinciplesTroubleshootingTechnical DocumentationData Flow Models

Soft Skills

CommunicationCollaborationProblem-SolvingProject PlanningTechnical Guidance

Tools & Technologies

ServiceNowService PortalEnterprise SystemsAgile ToolsThird-Party Vendors

Certifications & Qualifications

ServiceNow Certified System AdministratorServiceNow Certified Application DeveloperInformation Technology Service Management Certification

Industry Keywords

Incident ManagementRequest ManagementChange ManagementProblem ManagementSoftware Development Lifecycle

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Design, develop, and maintain ServiceNow applications, modules, and features, including Incident, Request, Change, and Problem Management
Develop Service Portal solutions, custom applications, UI components, and mobile experiences
Build and maintain client-side and server-side scripts
Configure and extend ServiceNow workflows, flows, business rules, UI policies, and UI actions
Evaluate business and technical requirements and recommend implementation approaches
Gather partner requirements and analyze functional and technical needs
Guide requirements through design, development, testing, and deployment
Advise partners on automating, enhancing, and optimizing processes using ServiceNow
Design, develop, and maintain integrations between ServiceNow and enterprise systems
Ensure data integrity, security, and reliability across integrations
Provide guidance on ServiceNow database design and schema usage
Support incident resolution and platform stability and reliability
Monitor performance and troubleshoot functionality and performance issues
Participate in system testing
Support system availability during maintenance windows, platform impacts, or degraded performance, including outside normal business hours
Prepare and maintain technical documentation, diagrams, and data flow models
Communicate with partners from end-users to senior leadership
Collaborate with developers on code quality, standards, and best practices
Support project planning, delivery, releases, and deployments using Agile methodologies
Work with ServiceNow and third-party vendors to resolve technical issues
Perform administrator functions when needed
Contribute to platform improvements, innovation initiatives, and process enhancements
Perform other responsibilities as assigned

Requirements

What you’ll need

3+ years of experience developing within the ServiceNow platform or similar enterprise platforms
Bachelor's degree in computer science, mathematics, engineering, or related field
Equivalent experience in lieu of degree acceptable
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer
Information Technology Service Management Certification (or equivalent ITSM certification)
Experience writing code, building Application Programming Interface, custom connectors, and platform customizations
Experience with software architecture principles, database design, data structures, and software development lifecycles
Experience troubleshooting and enhancing existing code and applications
Reliable internet connection and a dedicated, properly equipped workspace free of distractions
Must reside in and work from one of the approved states

Benefits

Comp & perks

High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off
Almost a dozen paid holidays
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources