Operations Associate – Payments

Snorkel AI

. Own the day-to-day queue of payment support tickets .

Posted 9/29/2026full-timeRemote • United StatesJuniorMid-Level💰 $30 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing payment support tickets, ensuring compliance, and resolving disputes through effective communication. Proficient in SQL and workflow automation tools to streamline payment processes and enhance operational efficiency.

Highest-signal resume keywords

SQL ProficiencyCustomer Support ExperiencePayment Compliance ManagementWorkflow Automation ToolsReporting/Dashboard Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLScriptingAutomationPayment AuditingData AnalysisReportingVisualizationsPayment Strategy Design1099 ComplianceInvoicing

Soft Skills

Clear CommunicationAttention to DetailProblem-SolvingCollaborationIndependence

Tools & Technologies

Google SheetsAirtableZapierLookerTableauOmni

Industry Keywords

Finance OperationsPayment WorkflowsGig Contractor ComplianceCompensation CyclesData Operations

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Own the day-to-day queue of payment support tickets
Serve as the primary contact for expert-facing communications on pay issues, discrepancies, and disputes
Investigate ticket issues by auditing contributor data and complex payment systems with dynamic bonus structures
Flag errors and inconsistencies
Resolve contributor pay disputes through clear, professional communication
Escalate complex or sensitive issues as needed
Build and maintain SQL queries, scripts, automations, and payment audit dashboards
Speed up ticket investigation and reduce manual, repetitive work
Collaborate with Delivery, Operations, Finance, and Engineering
Troubleshoot discrepancies and streamline payment workflows
Maintain payment compliance and data traceability for operations, audit, and accounting purposes

Requirements

What you’ll need

2-3 years of experience in a customer support, payments, payroll, or finance operations role
Exposure to 1099 gig contractor compliance or payment strategy design
Familiarity with compensation cycles, payment schedules, or contractor/contributor invoicing
Customer support experience owning end-user or customer-facing communications, including sensitive or disputed payment conversations
Technical proficiency in SQL, Google Sheets, scripting/automation, and building reports or visualizations
Experience with workflow automation tools such as Airtable or Zapier
Experience with reporting/dashboard tools such as Looker, Tableau, or Omni
Ability to manage a high-volume ticket queue independently and prioritize concurrent requests with high attention to detail
Clear written and verbal communication skills
Bachelor's degree in Finance, Accounting, Business, Engineering, or a related field, or equivalent relevant work experience
Preferred: Understanding of Generative AI data workflows
Preferred: Experience in or adjacent to data operations, expert networks, or human-in-the-loop systems

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
Meaningful opportunities to shape priorities and initiatives
Opportunities to influence strategic decisions
Opportunities to deepen technical expertise
Leadership opportunities
Opportunities to learn new skills across multiple functions
Career growth, learning, and shared success environment
Reasonable accommodation for individuals with disabilities