Provisioning Specialist

Snowbird Agility, Inc.

. Serve as the front-line processing function for the enterprise VHA Post Go-Live provisioning capability .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in identity and access management (IAM) and user-provisioning processes, with a strong focus on data validation and communication. Proficient in utilizing Oracle Health systems and Microsoft tools for effective request tracking and resolution.

Highest-signal resume keywords

Identity And Access Management (IAM)Oracle Health (Cerner Millennium)Data ValidationMicrosoft TeamsExcel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User-Provisioning RequestsAccess Tickets SubmissionData EntryData Validation PracticesSOP Maintenance

Soft Skills

Attention To DetailWritten CommunicationVerbal CommunicationCoordination

Tools & Technologies

Microsoft TeamsMicrosoft FormsExcelOracle Health

Industry Keywords

User Role Assignment Coordinators (URACs)Service Records (SRs)User Access Report (UAR)Health Data IntelligenceCareAware/iCommandCerner DirectIAccessDual End-User DoD/VA

Tech Stack

Tools & technologies

OracleGo

About the role

Key responsibilities & impact

Serve as the front-line processing function for the enterprise VHA Post Go-Live provisioning capability
Receive, validate, and process end-user provisioning requests submitted by site User Role Assignment Coordinators (URACs) and other requesters
Add required identifiers (EDIPI, FedID, SecID) to provisioning requests, as applicable
Check the latest User Access Report (UAR) to confirm requested access does not already exist
Submit service records (SRs) to Oracle Health via eService and notify requesters and URACs of completion or deficiencies
Process special-case and ancillary application provisioning requests, including Health Data Intelligence, CareAware/iCommand, Cerner Direct, iAccess, and Dual End-User DoD/VA
Maintain and follow SOPs for supported applications, escalating deficiencies or non-responsive requesters per established timelines
Update the MS Teams Planner Request Dashboard and MS Teams Request Feed with request status, SR numbers, and resolution comments
Notify requesters of deficiencies, inaccuracies, or missing approvals, and follow up with fellow URACs when a requester is unresponsive
Report to the Provisioning Operations Manager

Requirements

What you’ll need

Experience processing identity and access management (IAM) or user-provisioning requests, including validating requester data and submitting access tickets
Experience with, or ability to quickly learn, Oracle Health (Cerner Millennium) or a comparable EHR system's access-provisioning workflow
Proficiency with Excel and data-entry/data-validation practices
Strong attention to detail, given the volume and sensitivity of identity data processed
Strong written and verbal communication skills, including the ability to coordinate with requesters and URACs to resolve deficiencies
Proficiency with Microsoft Teams and Microsoft Forms for request tracking and communication
Four or more years of relevant identity/access provisioning or Oracle Health experience is preferred, though not required for the initial team