Snowbird Agility, Inc.

Program Coordinator

• Coordinate day-to-day APSD workstreams and related program activities
• Provide coordination support to the Project Manager and broader SPBS teams
• Maintain program work plans, schedules, trackers, action-item logs, requests, and other program documentation
• Monitor deadlines and outstanding action items
• Prepare agendas and capture meeting minutes, decisions, and follow-up actions
• Maintain organized electronic program files and records in SharePoint and Microsoft Teams
• Coordinate recurring program reporting and status updates
• Organize, compile, proofread, and quality check presentations, correspondence, reports, and other program materials
• Facilitate information sharing and coordination among internal team members, government personnel, and other stakeholders
• Contribute to special projects and evolving program activities
• Serve as a point of coordination for routine program-related requests
• Communicate with government customers, contractors, and internal personnel
• Identify upcoming deadlines, missing information, and items requiring follow-up
• Maintain confidentiality and exercise sound judgment when handling government and program information
• Adapt to changing priorities and contribute across program activities as requirements evolve

General

• Serve as the front-line processing function for the enterprise VHA Post Go-Live provisioning capability
• Receive, validate, and process end-user provisioning requests submitted by site User Role Assignment Coordinators (URACs) and other requesters
• Add required identifiers (EDIPI, FedID, SecID) to provisioning requests, as applicable
• Check the latest User Access Report (UAR) to confirm requested access does not already exist
• Submit service records (SRs) to Oracle Health via eService and notify requesters and URACs of completion or deficiencies
• Process special-case and ancillary application provisioning requests, including Health Data Intelligence, CareAware/iCommand, Cerner Direct, iAccess, and Dual End-User DoD/VA
• Maintain and follow SOPs for supported applications, escalating deficiencies or non-responsive requesters per established timelines
• Update the MS Teams Planner Request Dashboard and MS Teams Request Feed with request status, SR numbers, and resolution comments
• Notify requesters of deficiencies, inaccuracies, or missing approvals, and follow up with fellow URACs when a requester is unresponsive
• Report to the Provisioning Operations Manager

Provisioning Specialist

Consultant

• Serve as an embedded training and user-support resource for an assigned Tier 1 Subject Matter Expert team.
• Provide site-specific end-user support and coordinate refresher-training needs.
• Advise SMEs and training owners on training-content updates prompted by workflow, system, or policy changes and recurring user issues.
• Maintain training materials, FAQs, job aids, communications, and other user-facing resources.
• Participate in Tier meetings, communities of practice, office hours, working sessions, and stakeholder forums.
• Coordinate site-specific user-support and refresher-training requests with local site contacts and support functions.
• Facilitate instructor-led classes, virtual sessions, office hours, and drop-in support sessions.
• Assess training gaps, recurring questions, user feedback, and adoption issues; recommend support interventions.
• Track support themes, training activity, recurring issues, and user feedback; provide updates and recommendations.
• Deliver or coordinate refresher training, coaching, demonstrations, facilitation, job aids, and other learning-support resources.
• Validate proficiency after interventions.
• Support change-management and communications activities for revised workflows, tools, system functionality, or training materials.
• Report on training activity, feedback, recurring issues, risks, and improvement opportunities.
• Collaborate with Tier SMEs to improve readiness, confidence, and adoption of Oracle Health EHR workflows and related tools.

Program Coordinator

Provisioning Specialist

Training Solution Consultant