Training Solution Consultant

Snowbird Agility, Inc.

. Serve as an embedded training and user-support resource for an assigned Tier 1 Subject Matter Expert team.

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering training and user support for Oracle Health EHR workflows, with a strong ability to translate complex processes into practical learning content. Proficient in assessing training needs, facilitating workshops, and collaborating with cross-functional teams to enhance user adoption and performance.

Highest-signal resume keywords

Oracle Health EHR ExperienceTraining Delivery and FacilitationStakeholder ManagementUser Support CoordinationChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Needs AssessmentWorkflow TrainingPerformance Support SolutionsContent DevelopmentProficiency Validation

Soft Skills

Strong Communication SkillsOrganizational SkillsCollaborationFacilitation SkillsPresentation Skills

Tools & Technologies

Virtual Learning PlatformsLearning Management SystemsKnowledge Management ToolsDocumentation ToolsCommon Virtual Collaboration Tools

Industry Keywords

Healthcare EnvironmentEnd-User SupportProcess TransformationLarge-Scale Change InitiativesFederal Electronic Health Record

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Serve as an embedded training and user-support resource for an assigned Tier 1 Subject Matter Expert team.
Provide site-specific end-user support and coordinate refresher-training needs.
Advise SMEs and training owners on training-content updates prompted by workflow, system, or policy changes and recurring user issues.
Maintain training materials, FAQs, job aids, communications, and other user-facing resources.
Participate in Tier meetings, communities of practice, office hours, working sessions, and stakeholder forums.
Coordinate site-specific user-support and refresher-training requests with local site contacts and support functions.
Facilitate instructor-led classes, virtual sessions, office hours, and drop-in support sessions.
Assess training gaps, recurring questions, user feedback, and adoption issues; recommend support interventions.
Track support themes, training activity, recurring issues, and user feedback; provide updates and recommendations.
Deliver or coordinate refresher training, coaching, demonstrations, facilitation, job aids, and other learning-support resources.
Validate proficiency after interventions.
Support change-management and communications activities for revised workflows, tools, system functionality, or training materials.
Report on training activity, feedback, recurring issues, risks, and improvement opportunities.
Collaborate with Tier SMEs to improve readiness, confidence, and adoption of Oracle Health EHR workflows and related tools.

Requirements

What you’ll need

Experience delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare environment.
Experience with the Oracle Health Electronic Health Record (EHR), including end-user support, workflow training, adoption, optimization, system implementation, onboarding, Oracle Health maintenance training, or system-related process changes.
Ability to translate complex clinical, operational, or system processes into clear, practical learning content and user guidance.
Strong facilitation, presentation, communication, and stakeholder-management skills.
Experience identifying learning needs and recommending appropriate training or performance-support solutions.
Ability to work independently while collaborating closely as an embedded member of a cross-functional team.
Strong organizational skills, including the ability to manage multiple requests, priorities, and follow-up activities.
Proficiency with common virtual collaboration, presentation, and documentation tools.
Preferred: Experience with the Federal Electronic Health Record (FEHR), enterprise EHR implementations, process transformation, large-scale change initiatives, training materials, job aids, knowledge articles, FAQs, facilitator guides, learning-management systems, virtual-learning platforms, knowledge-management tools, geographically distributed sites, facilities, diverse user groups, or consulting/contractor roles supporting client teams.