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Customer Success Manager
Social Discovery Group. Consult customers on questions related to the company's websites .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills with a focus on resolving issues and promoting company offerings. Fluent in English with the ability to communicate effectively with international customers and adapt to diverse situations.
Highest-signal resume keywords
Fluent In EnglishExperience Working With International CustomersFast Typing Skills In EnglishAbility To Provide Outstanding Quality ServiceStress Resistant
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Ability To Learn QuicklyPsychological AnalysisEmotional SensitivityAdaptabilityProblem-Solving
Industry Keywords
Customer RetentionService QualityCustomer RequestsProfessional SolutionsCan-Do Attitude
About the role
Key responsibilities & impact- Consult customers on questions related to the company's websites
- Handle customer requests in a timely, speedy, and effective manner
- Resolve customer issues with the goal of customer retention
- Promote the company's websites to customers when appropriate
- Maintain a high level of service quality
Requirements
What you’ll need- Fluent in English
- Japanese, Spanish, or Chinese would be considered a benefit
- Experience working with international customers
- Fast typing skills in English
- Ability to learn quickly and absorb large volumes of information
- Ability to psychologically analyze people and be sensitive to their emotions
- Ability to navigate difficult situations and adapt to fluctuating circumstances
- Ability to provide professional solutions to complicated cases
- Stress resistant, energetic, and willing to show initiative
- ‘Can-do’ attitude
- Ability to provide outstanding quality service
Benefits
Comp & perks- REMOTE OPPORTUNITY to work full-time
- Convenient day shift 11 am to 8 pm UTC+0 (Wednesday and Thursday off)
- Vacation 28 calendar days per year
- 7 wellness days per year (time off)
- Bonuses up to $5000 for recommending successful applicants for positions in the company
- 50% payment for professional training, international conferences, and meetings
- Corporate discount for English lessons
- Health benefits, including compensation of up to $1,000 gross per year per employee for self-purchased health insurance or doctor’s fees when not eligible for corporate medical insurance
- Equipped workplace and necessary equipment in offices or co-working locations
- Reimbursement of workplace costs up to $1000 gross once every 3 years for other locations
- Internal gamified gratitude system with bonuses exchangeable for merchandise, team building activities, massage certificates, etc.