Society Insurance

Full-stack Engineer

• Write software code
• Perform usability and functionality testing
• Implement programs from user stories
• Assist with developing program and system documentation
• Support and troubleshoot production systems to optimize performance
• Resolve production problems and provide timely follow-up
• Support process-improvement projects
• Collaborate with team members to support project business objectives
• Attend and participate in scrum/agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, and Program Increment Planning

Software Engineer Intern

Claims Specialist

• Independently resolve large and significantly complex claims by investigating losses and negotiating settlements
• Determine insurance coverage by examining claim forms, policies, records, and evidence; interviewing claimants, injured workers, insureds, and witnesses; reviewing police and hospital records; and consulting experts
• Determine carrier liability and settle claims according to policy provisions and authority levels
• Handle mediations, arbitrations, subrogation, and litigated files
• Mentor and train claims representatives, shared claims staff, and interns
• Provide after-hours claims emergency support when on call
• Collect, analyze, and summarize claim information and recommend reserve changes and future file handling
• Investigate questionable claims and compare claims information with evidence
• Recommend litigation and evaluate negotiated settlement options and evidence
• Manage higher-exposure and highly complex claim files
• Oversee independent adjusters and attorneys to ensure company guidelines and procedures are followed
• Prepare reports and ensure proper file documentation in accordance with claims guidelines and state requirements
• Participate on catastrophe teams, determine department investigation guidelines, provide underwriting feedback, build agent relationships, and help select vendors
• Maintain professional and technical knowledge through training and continuing education
• Research state statutes, laws, regulations, case law, technical bulletins, and jurisdictional changes
• Communicate changes and impacts to claims handling with Claims Managers, Senior Quality Specialists, and the Claims Director
• Analyze business processes and workflows, recommend compliance improvements, and streamline processes
• Collaborate with Claims leadership on training and facilitate state meetings
• Troubleshoot workers' compensation vendor issues with Claims Vendor Managers and Claims Managers
• Assist with state interest credit, penalties, physician panels, annual state reporting, and compliance reviews
• Update state materials on the Claims Insider/SharePoint site and communicate updates to staff

Software Engineer Intern

Senior Claims Representative, Analyst