Head of Customer Success

SOCKET

. Hire, coach, and develop high-performing leaders across Technical Account Management and Customer Success .

Posted 11/3/2026full-timeRemote • United States, CanadaLead💰 $300,000 - $350,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Customer Success and Account Management, with a focus on building high-performing teams and driving customer adoption and retention through data-driven strategies. Proven ability to collaborate across functions and influence stakeholders to enhance customer experience and business outcomes.

Highest-signal resume keywords

Customer Success LeadershipB2B SaaS ExperienceData-Driven Decision MakingTeam Development and CoachingStakeholder Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Adoption ImprovementRetention Strategy DevelopmentPerformance Metrics EstablishmentTechnical Account ManagementProgram Scaling

Soft Skills

Executive PresenceCommercial JudgmentCollaborationAccountability Culture Building

Tools & Technologies

Developer ToolsApplication SecuritySoftware Supply-Chain SecurityDevSecOps

Industry Keywords

Customer-Facing FunctionsRenewal StrategiesCustomer Health MetricsContinuous ImprovementDistributed Team Management

About the role

Key responsibilities & impact

Hire, coach, and develop high-performing leaders across Technical Account Management and Customer Success
Establish clear ownership, accountability, and a culture of continuous improvement
Create a seamless, connected customer experience from technical evaluation through onboarding, adoption, and ongoing engagement
Build scalable programs that accelerate time-to-value, deepen product engagement, and strengthen retention
Collaborate with Sales to identify customer risks, strengthen renewal strategies, and uncover expansion opportunities
Partner with Product, Engineering, and Support to translate customer feedback into meaningful improvements
Establish processes, metrics, and operating rhythms to support growth
Use customer health, adoption, retention, and team performance data to inform priorities and drive accountability

Requirements

What you’ll need

12+ years of experience in Customer Success, Account Management, or related customer-facing functions, including 5+ years in senior leadership
Proven experience building and scaling technical, customer-facing organizations within B2B SaaS
A track record of developing strong leaders, building high-performing teams, and creating a culture of ownership and accountability
Demonstrated success improving customer adoption, retention, and measurable business outcomes
Strong commercial judgment and experience partnering with Sales on renewals, customer risk, and expansion opportunities
A data-driven approach to understanding customer health, measuring performance, and making strategic decisions
Executive presence, sound judgment, and the ability to influence stakeholders and navigate competing priorities across functions
Experience in developer tools, application security, software supply-chain security, or DevSecOps (bonus)
Experience leading multiple customer-facing functions, including pre-sales and post-sales (bonus)
Experience managing distributed teams across customer segments or regions (bonus)

Benefits

Comp & perks

Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites