Technical Enablement Manager

. Own technical onboarding for new Sales Engineers and later TAMs, CSMs, and Support .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $160,000 - $220,000 per yearWebsite

Tools & technologies

JavaScriptPythonGo

Key responsibilities & impact

Own technical onboarding for new Sales Engineers and later TAMs, CSMs, and Support
Build hands-on labs and certification paths
Certify team members before they work independently with customers
Define demo standards with Sales Engineering leadership and train/certify against them
Define readiness criteria for each Customer Engineering role and track ramp
Own and maintain the Customer Engineering technical knowledge base
Build deployment and troubleshooting guides for complex enterprise setups, beginning with Socket Firewall
Own technical competitive material for commonly encountered tools
Review calls, POC reviews, and escalations to identify gaps and address them through training
Bring documentation, UX, and recurring engineering-support issues back to Engineering
Partner with engineers on launch readiness and train the field before customer release exposure
Turn releases into field-ready labs or demos, talk tracks, deployment steps, and known limitations
Run regular technical sessions for Sales Engineers and Customer Engineering
Report to the Head of Enablement and collaborate with Customer Engineering leaders

What you’ll need

6+ years in a technical customer-facing or technical enablement role (Sales Engineer, Solutions Engineer, Solutions Architect, TAM, Support Engineer, Technical Enablement, or similar)
Experience running demos, POCs, deployments, or escalations directly
Ability to explain the product to an SE, an AE, and an engineer at the appropriate level
Experience building training used independently by others, including labs, demos, certifications, videos, or playbooks
Experience using AI tools such as Claude or Claude Code to build and maintain content
Working knowledge of package managers such as npm or PyPI, CI/CD, and source control such as Git, GitHub, or GitLab
Background in application security, SCA, supply chain security, or developer tooling preferred
Experience keeping a field team current on a fast release cadence preferred
Ability to read/write basic scripts in Python, JavaScript, or Go preferred
Experience with enterprise networking and proxies, including ZTNA, secure web gateways, and private package registries, preferred

Comp & perks