Customer Success Specialist

Socomec Group

. Act as the primary point of contact for assigned customers and sales teams .

Posted 10/28/2026full-timeSuwanee • United StatesMid-LevelSenior💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex order lifecycles, ensuring timely delivery, and maintaining data integrity while leading cross-functional teams. Proficient in ERP systems and skilled in problem-solving, communication, and team development.

Highest-signal resume keywords

Order ManagementERP Systems ExpertiseCross-Functional CoordinationAnalytical SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order Lifecycle ManagementData AnalysisInvoicing ManagementRisk ManagementProcess Improvement

Soft Skills

Communication SkillsProblem-Solving SkillsAttention to DetailMentoring and CoachingTime Management

Tools & Technologies

ERP SystemsMicrosoft Office

Industry Keywords

B2B EnvironmentManufacturing EnvironmentStandard Operating ProceduresDocumentation Requirements

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Act as the primary point of contact for assigned customers and sales teams
Manage inquiries and provide proactive updates throughout the order lifecycle
Oversee complex, high-value/high-volume, or project-based orders end-to-end
Monitor timelines, risks, and dependencies to ensure on-time delivery
Lead cross-functional coordination across Production, Engineering, and Supply Chain
Own same-day shipment and invoicing alignment
Investigate and resolve invoicing discrepancies, credit notes, and billing issues
Maintain data integrity across the order lifecycle
Analyze order backlog, invoicing status, and shipment tracking data
Lead complex RMAs, shipping damage cases, and customer recovery efforts
Serve as the ERP subject matter expert and troubleshoot complex issues
Lead ERP testing, validation, and deployment activities
Prioritize orders, escalations, and workload
Drive continuous improvement and process standardization
Develop documentation, best practices, and training materials
Mentor, coach, and train junior and intermediate team members
Support team workload balancing during peak periods or complex scenarios
Provide input into performance tracking, KPIs, and process improvements
Coordinate outbound shipments with internal teams, warehouses, carriers, and freight forwarders
Perform other duties supporting operational excellence and business objectives

Requirements

What you’ll need

Completion of a college or university program in business administration, technical, or related field is preferred
5+ years customer service or order management experience within a B2B or manufacturing environment is preferred
Strong experience managing complex or project-based orders and working in cross-functional environments
Advanced knowledge of ERP systems and Microsoft Office tools
Advanced problem-solving skills
Strong understanding of order lifecycle processes and downstream impacts
Ability to anticipate risks and proactively prevent issues
Strong analytical skills
Excellent communication skills
Ability to lead cross-functional coordination and influence stakeholders
Strong attention to detail and ownership of data accuracy and process quality
Ability to coach, mentor, and support team development
High level of organization and time management
Ability to work in a fast-paced, high-volume environment with multiple concurrent priorities and deadlines
Daily use of ERP systems and Microsoft Office tools is required
Strong adherence to standard operating procedures, data accuracy standards, and documentation requirements
Ability to manage administrative tasks including data entry, order processing, and document management

Benefits

Comp & perks

Reasonable accommodation for disabilities upon request
Hybrid work arrangement
No regular travel requirements