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IT Support Technician
Socomec Group. Provide Level 1 and Level 2 user support and handle incidents and service requests in accordance with defined service-level commitments.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user support, workstation management, and IT environment administration, with a strong focus on ITSM tools, ITIL best practices, and compliance in a multisite industrial setting. Proficient in application development and database management, ensuring the quality and availability of digital services.
Highest-signal resume keywords
User SupportWorkstation ManagementITSM ToolsApplication DevelopmentDatabase Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
User SupportWorkstation ManagementIT Environment AdministrationApplication DevelopmentDatabase Management
Tools & Technologies
ITSM ToolsIntuneAzureIdentity Management Tools
Industry Keywords
ITIL Best PracticesCybersecurity InitiativesCompliance StandardsMultisite Industrial Environment
Tech Stack
Tools & technologiesAzureITSM
About the role
Key responsibilities & impact- Provide Level 1 and Level 2 user support and handle incidents and service requests in accordance with defined service-level commitments.
- Manage the IT estate, workstations, and industrial equipment, ensuring their compliance and availability.
- Administer access rights, identities, and equipment using IT asset and service management tools.
- Participate in cybersecurity initiatives and ensure compliance with applicable standards and procedures.
- Contribute to the deployment of local IT projects and support users in adopting new solutions.
- Develop and maintain the applications and databases required for the site’s IT projects.
- Ensure the quality of Level 1 and Level 2 support, equipment availability, and continuous improvement of digital services under the direction of the IT Manager.
Requirements
What you’ll need- Bachelor’s degree (Bac+3 equivalent) or higher in computer science, information systems, or a related field.
- Experience in user support, workstation management, and IT environment administration.
- Knowledge of ITSM tools, ITIL best practices, and IT asset management.
- Fluency in French and intermediate-level English.
- Knowledge of Intune, Azure, and identity management tools.
- Experience in a multisite industrial environment.
- Skills in application development or database management.
Benefits
Comp & perks- No specific benefits, perks, or additional compensation are stated in the posting.