Senior Customer Success Manager

Sofar Ocean

. Own the full customer lifecycle for Wayfinder accounts across EMEA, from onboarding and fleet activation through renewal and expansion .

Posted 9/17/2026full-timeCopenhagen • DenmarkSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within the B2B SaaS and maritime technology sectors, with a strong focus on driving commercial outcomes and managing enterprise portfolios. Proficient in voyage optimization and maritime decarbonization regulations, with excellent communication skills across diverse organizational levels.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementVoyage OptimizationMaritime Decarbonization RegulationCommercial Maritime Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementRenewal and Expansion RevenueData and API-Level IntegrationPerformance Review ConductingFinancial Outcome Evidence

Soft Skills

Excellent CommunicationAutonomous OperationPriority SettingCross-Cultural Collaboration

Industry Keywords

B2B SaaSMaritime TechnologyCharter Party TermsVoyage EconomicsFleet ActivationEU ETSFuelEU MaritimeCIITechnical Product ExperienceEMEA Market

About the role

Key responsibilities & impact

Own the full customer lifecycle for Wayfinder accounts across EMEA, from onboarding and fleet activation through renewal and expansion
Drive commercial outcomes including measured fuel and cost savings per voyage, adoption across the contracted fleet, and vessel-count growth within existing accounts
Conduct regular performance reviews with owners, operators, and charterers
Evidence delivered savings and translate them into expansion opportunities
Monitor portfolio health, identify risks early, and resolve them across shoreside and technical stakeholders
Lead renewal and expansion conversations with the EMEA sales team
Synthesize customer feedback for product roadmap and go-to-market decisions
Represent Sofar at maritime industry events across EMEA

Requirements

What you’ll need

6+ years in customer success, account management, or commercial roles in B2B SaaS or maritime technology
Demonstrated ownership of an enterprise or mid-market portfolio, including renewal and expansion revenue
Credibility with a commercial maritime audience, including familiarity with charter party terms, voyage economics, and owner, operator, and charterer incentives
Track record of converting product capability into evidenced financial outcomes for a customer and discussing them with a CFO or Head of Operations
Ability to operate autonomously, set priorities, and work across time zones in a distributed team
Excellent communication in English across organizational levels and cultures
Based in Copenhagen, with existing right to work in the EU
Willingness to travel across EMEA
Direct experience with voyage optimization, weather routing, or vessel performance management
Working knowledge of maritime decarbonization regulation, including EU ETS, FuelEU Maritime, and CII
Experience carrying a technical product in a customer-facing role, including data and API-level integration questions
Additional European language proficiency, such as Danish, German, Greek, or Norwegian
Passion for the ocean and connection to Sofar's mission

Benefits

Comp & perks

Hybrid work arrangement
Willingness to travel across EMEA
Visa sponsorship is not available