Inside Sales Representative

Softchoice

. Partner with inside and outside sales teams as part of a unified account team .

Posted 11/12/2026full-timeToronto • CanadaJuniorMid-Level💰 CA$55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B customer service, account management, and complex reporting while effectively collaborating with sales teams and internal stakeholders to enhance customer experience and manage annuity business.

Highest-signal resume keywords

B2B Customer Service ExperienceComplex ReportingMS Office ProficiencySalesforce ExperienceEnterprise-Grade Reporting Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Complex ReportingB2B Customer ServiceInbox ManagementMicrosoft Licensing ProgramsForecasting Equipment Delivery

Soft Skills

Relationship BuildingCollaborationProblem Solving

Tools & Technologies

MS OfficePowerBISalesforce

Certifications & Qualifications

Criminal Record Check

Industry Keywords

IT IndustryCustomer ExperienceAnnuity BusinessPricing ProgramsTechnology Trends

About the role

Key responsibilities & impact

Partner with inside and outside sales teams as part of a unified account team
Research and fulfill quote requests
Provide complex reporting
Help manage customers’ annuity business
Stay knowledgeable about technology trends, pricing programs, and selling processes
Build relationships with sales representatives, vendors, customers, and coworkers
Collaborate with other departments to create the best customer experience
Work with Account Management and internal stakeholders to maintain customer annuity business
Work with partners and vendors to find pricing, product availability, and alternative solutions
Maintain and update non-standardized customer documentation
Assist with forecasting equipment delivery, arranging specialized delivery, and tracking customer project progress
Help decrease escalations and reduce customer risk

Requirements

What you’ll need

2+ years of B2B customer service experience
Experience with high volumes of customer requests and inbox management
Proficient in MS Office tools: Outlook, Word, Excel, PowerPoint
Experience in the IT industry is an asset
Experience understanding Microsoft licensing programs is an asset
Experience using enterprise-grade reporting tools such as PowerBI is an asset
Experience with Salesforce is an asset
Must complete a criminal record check
Education verification and reference checks required
Ability to work a US holiday schedule on a CST or PST workday

Benefits

Comp & perks

Career development and advancement opportunities
2 paid volunteer days per year
Opportunity to take an ownership position at Softchoice
Flexible workdays
Competitive benefits starting on day one
Collaborative, inclusive, high-performing culture
Remote onboarding
Interview and employment accommodation
Digital interviewing