Manager, Operational Excellence

Softchoice

. Lead, coach, develop, and retain a high-performing Microsoft Operations team .

Posted 10/22/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$95,000 - CA$110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft Licensing Operations, including quoting, contracting, and compliance management, while effectively leading and developing high-performing teams. Strong analytical skills and the ability to drive continuous improvements in operational processes and controls are essential.

Highest-signal resume keywords

Microsoft Licensing OperationsPeople LeadershipCompliance ManagementAnalytical Problem-SolvingCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Software LicensingContract ProcessingQuotingOrderingRenewalsAgreement MaintenanceOperational ControlsRisk ManagementProcess ManagementBusiness Improvement

Soft Skills

CoachingPerformance ManagementCommunicationCustomer FocusAttention to Detail

Certifications & Qualifications

Business Improvement CertificationProject Management CertificationRisk Management CertificationCompliance CertificationProcess Management Certification

Industry Keywords

Licensing OperationsCustomer OperationsSales OperationsPublic SectorEducation Customers

About the role

Key responsibilities & impact

Lead, coach, develop, and retain a high-performing Microsoft Operations team
Establish objectives, expectations, accountabilities, staffing, workload allocation, scheduling, and coverage
Lead day-to-day Microsoft licensing operations across quoting, contracting, ordering, amendments, renewals, and agreement maintenance
Ensure transactions are accurate, timely, and compliant with Microsoft requirements, customer commitments, and internal standards
Monitor operational performance through scorecards, service levels, productivity measures, and quality results
Identify trends, capacity risks, process gaps, and recurring issues and drive corrective action
Act as an escalation point for complex operational, customer, compliance, and people-related matters
Partner with Microsoft and internal teams to translate licensing requirements into procedures, controls, training, and practices
Maintain transaction documentation, audit readiness, compliance evidence, and control effectiveness
Document, escalate, remediate, and monitor compliance findings, exceptions, and control failures
Lead continuous improvements to workflows, documentation, controls, reporting, tools, and standard operating procedures
Partner with IT and operational improvement teams on business requirements, systems, automation, testing, documentation, and adoption
Build relationships with Sales, Customer Success, Finance, Legal, Compliance, IT, Enablement, and other stakeholders
Provide senior leaders with updates on performance, risks, compliance matters, and improvement priorities
Identify and mitigate operational, compliance, financial, and customer risks
Maintain scorecards, reporting, process documentation, control ownership, decision records, and audit evidence
Contribute to operational planning, capacity planning, technology roadmaps, and business cases

Requirements

What you’ll need

At least three years of progressive experience in licensing operations, customer operations, sales operations, or a related technology environment
Demonstrated people-leadership experience, including coaching, performance management, talent development, and workload planning
Strong experience managing complex, high-volume, transaction-based operations
Practical knowledge of software licensing, contract processing, quoting, ordering, renewals, and agreement maintenance
Experience interpreting external program or partner requirements and translating them into internal processes and controls
Experience supporting compliance reviews, audits, operational controls, or risk-management activities
Strong analytical and problem-solving skills, with the ability to identify root causes and drive issues through resolution
Proven ability to work cross-functionally with Sales, Finance, Legal, Compliance, IT, Customer Success, and external partners
Strong written and verbal communication skills, including the ability to communicate operational risks and requirements to senior stakeholders
Strong customer focus balanced with attention to compliance, accuracy, financial risk, and contractual obligations
Post-secondary education in business, operations, technology, or a related discipline, or equivalent relevant experience
Business improvement, project management, risk, compliance, or process-management certification is considered an asset
Microsoft licensing or comparable software-vendor program experience is strongly preferred
Experience supporting public sector or education customers, licensing transactions, contracts, or operational requirements is considered an asset
Ability to pass a criminal record check
Education verification and reference checks

Benefits

Comp & perks

Medical and Dental Care
Employee & Family Assistance Program
RRSP/DPSP Retirement Savings Plan with Company Matching
Life and Disability Insurance
Vacation and Sick Leave
Holidays
Parental Leave
Volunteer Days
Bereavement Leave
Employee Discount Program
Flexibility to plan workdays
Competitive perks starting on day one
Remote onboarding
Digital interviewing
Interview and employment accommodation
12% target incentives