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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring and resolving IT infrastructure issues, with a strong focus on Microsoft 365, SonicWall appliances, and virtualization solutions. Proficient in providing technical support and managing incidents in fast-paced environments while ensuring adherence to service performance metrics.
Highest-signal resume keywords
Microsoft 365 AdministrationSonicWall Appliance SupportIT Infrastructure TroubleshootingVirtualization Solutions ExperienceBackup And Disaster Recovery Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Server Hardware SupportNetwork TroubleshootingCloud Solutions ManagementIncident DocumentationRoot Cause Analysis
Soft Skills
Strong Communication SkillsAnalytical Problem-SolvingAbility To Manage Multiple Priorities
Tools & Technologies
Ticketing SystemsMicrosoft Online ServicesVirtualization SolutionsAntivirus SolutionsEmail Archiving Solutions
Certifications & Qualifications
CompTIA A+CompTIA Network+SonicWall CertificationCisco CertificationVMware Certification
Industry Keywords
NOCTechnical SupportIT InfrastructureService Level Agreement (SLA)Service Performance Metrics
Tech Stack
Tools & technologiesCloudVMware
About the role
Key responsibilities & impact- Monitor, diagnose, and resolve issues involving servers, networks, Microsoft 365, virtualization, backups, security solutions, and cloud/on-premises environments
- Provide technical support to customers via phone, email, and ticketing systems
- Diagnose and resolve issues involving servers, PCs, laptops, mobile devices, networks, cloud solutions, and on-premises environments
- Administer and support SonicWall physical and virtual appliances
- Perform root cause analysis and troubleshoot recurring IT issues
- Administer and support Microsoft 365, antivirus, anti-spam, email archiving, and managed backup solutions
- Support server environments and virtualization solutions
- Respond to system-generated alerts and service requests
- Provide technical support and escalation assistance to Tier 1 engineers
- Document incidents, troubleshooting steps, resolutions, and customer interactions in the ticketing system
- Escalate complex issues appropriately and contribute to meeting SLA and service performance metrics
Requirements
What you’ll need- 2+ years of IT experience, preferably in NOC, IT infrastructure, or technical support environments
- Hands-on experience with SonicWall physical and/or virtual appliances
- Experience with Microsoft Online Services / Microsoft 365
- Strong knowledge of IT infrastructure, networking, and troubleshooting
- Experience supporting server hardware and software
- Knowledge of or experience with virtualization solutions
- Experience with Backup and Disaster Recovery (BDR) solutions
- Experience working with ticketing systems and providing direct customer support
- Strong communication, analytical, and problem-solving skills
- Ability to independently manage multiple incidents and priorities in a fast-paced environment
- Certifications or additional knowledge in SonicWall, Cisco, VMware, Microsoft Server, Microsoft 365, CompTIA A+, or CompTIA Network+ are a plus
Benefits
Comp & perks- Remote position 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score