Softgic

Network Operations

• Monitor, diagnose, and resolve issues involving servers, networks, Microsoft 365, virtualization, backups, security solutions, and cloud/on-premises environments
• Provide technical support to customers via phone, email, and ticketing systems
• Diagnose and resolve issues involving servers, PCs, laptops, mobile devices, networks, cloud solutions, and on-premises environments
• Administer and support SonicWall physical and virtual appliances
• Perform root cause analysis and troubleshoot recurring IT issues
• Administer and support Microsoft 365, antivirus, anti-spam, email archiving, and managed backup solutions
• Support server environments and virtualization solutions
• Respond to system-generated alerts and service requests
• Provide technical support and escalation assistance to Tier 1 engineers
• Document incidents, troubleshooting steps, resolutions, and customer interactions in the ticketing system
• Escalate complex issues appropriately and contribute to meeting SLA and service performance metrics

NOC Engineer – SonicWall, IT Infrastructure & Support

Chief Technology Officer

• Design and deliver scalable Full Stack solutions using Python, JavaScript and React
• Use and orchestrate AI development tools and agents such as Claude Code, Cursor and GitHub Copilot
• Review, validate and refactor AI-generated code before production
• Design reusable prompts, contexts and AI-assisted development workflows
• Build and integrate LLM, RAG and AI-powered solutions
• Design and supervise data pipelines and AI/ML integrations
• Define testing strategies including unit, integration and end-to-end testing
• Work with CI/CD, cloud environments and relational/non-relational databases
• Participate in architecture, security and technical decision-making
• Mentor developers and progressively assume Tech Lead responsibilities

Senior Fullstack Tech Leader, AI

QA Automation Engineer

• Design, develop, and implement end-to-end automation solutions
• Integrate enterprise applications
• Ensure solution monitoring, traceability, and stability
• Provide production support and manage incidents
• Document and standardize technical solutions

NOC Engineer – SonicWall, IT Infrastructure & Support

Senior Fullstack Tech Leader, AI

Senior RPA Engineer – Automation