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SOFTSWISS

Customer Service Specialist – Junior

SOFTSWISS

. Process requests to enable new providers and currencies for the casino .

Posted 9/21/2026full-timeRemote • Serbia, Poland, GeorgiaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and multitasking abilities while effectively managing client communications and project configurations. Proficient in English and Russian, with a focus on documentation verification and technical project support.

Highest-signal resume keywords
Client CommunicationDocumentation ManagementTechnical ConfigurationMultitasking SkillsBilingual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Self-OrganisationAttention to DetailTask PrioritizationInformation Analysis
Industry Keywords
Game AggregatorProvider EnablementCurrency ManagementClient OperationsInvoice PreparationReport Generation

About the role

Key responsibilities & impact
  • Process requests to enable new providers and currencies for the casino
  • Check the functionality of newly enabled providers and currencies in the casino
  • Collect required documents from clients and verify that all necessary documents are provided according to the required list
  • Perform technical configuration of new projects
  • Prepare invoices and various reports for clients
  • Communicate with clients and collaborate with other Game Aggregator teams
  • Inform clients about important changes and monitor the implementation of these changes
  • Support client operations and project configuration for the SOFTSWISS Game Aggregator
  • Process requests, check functionality, manage documentation, and communicate important changes to clients

Requirements

What you’ll need
  • Written and spoken English at B1–B2 level
  • Written and spoken Russian at least B2 level
  • Strong self-organisation, multitasking skills, and attention to detail
  • Ability to prioritise tasks effectively
  • Ability to independently search for, analyse, and systematise information

Benefits

Comp & perks
  • Private health insurance
  • Sports benefits
  • Comprehensive Mental Health Program
  • Free English lessons (online)
  • Local language courses
  • Paid time off
  • Maternity leave support
  • Referral program rewards
  • Upskilling, internal workshops, and participation in professional conferences and corporate events