SOFTSWISS

Systems Engineer

• Communicate and collaborate with the product development team and stakeholders
• Design, deploy and manage a Kubernetes platform based on Cluster API for bare-metal and cloud providers
• Set up and maintain infrastructure for production and staging environments
• Design, deploy and manage GitLab CI pipelines, GitOps and Infrastructure as Code
• React to monitoring events, including periodic day/night on-call duties
• Optimize infrastructure maintenance and support processes
• Participate in the design of complex IT systems
• Build, maintain and evolve reliable infrastructure for the Sportsbook platform that enables clients to launch and manage online sports betting businesses

Senior Systems Engineer

SDET

• Work within a fully agile environment, collaborating with senior engineers while owning tasks independently
• Review and analyze business requirements and technical specifications with BAs and developers to ensure testability, clarity, and early bug prevention
• Perform comprehensive testing of new features, including manual testing
• Develop automated test scenarios using Gherkin syntax and the existing automation framework
• Create and maintain QA documentation for the team
• Collaborate with other products regarding functionality of implemented solutions
• Validate data accuracy and pipeline reliability

Senior Test Automation Engineer

Financial Planning and Analysis

• Conduct a comprehensive audit of the finance systems architecture and identify technical debt
• Define areas for improvement and modernization
• Develop a refactoring and modernization roadmap
• Prioritize initiatives based on business impact, technical requirements, and scalability
• Lead a team of approximately 33 professionals across Engineering, QA, and Infrastructure
• Set technical standards and ensure effective team performance
• Manage and mentor 4 team leads
• Structure and prioritize a large technical backlog
• Translate business needs into milestones, priorities, and deliverables
• Oversee development and integration of financial system instances, including Budgeting, Treasury, and Payroll
• Ensure seamless system integration, reliability, scalability, and performance
• Identify development and delivery bottlenecks and implement improvements
• Drive adoption of automation and AI-based solutions
• Establish and maintain QA, development, deployment, and infrastructure processes
• Communicate progress, technical challenges, risks, and dependencies to business stakeholders
• Align engineering priorities with broader business objectives

Deputy Head of Finance Infrastructure

Technical Account Manager

• Lead client onboarding and API integrations from initial technical setup through testing and production go-live
• Maintain integration roadmaps and define technical requirements
• Prepare clear tasks for Engineering and DevOps teams, including logs, reproduction steps, and technical specifications
• Conduct pre-release technical audits of client setups
• Identify configuration or integration issues before they affect production
• Manage technical incidents and troubleshoot by analysing logs and isolating issues
• Coordinate resolution with internal teams
• Contribute to Root Cause Analysis (RCA) to prevent recurrence
• Support client product adoption through technical demonstrations and feature guidance
• Maintain ongoing client communication and collect feedback
• Contribute to strong CSAT results
• Improve technical support processes using internal automation and AI tools for ticket triage, documentation, knowledge sharing, and issue resolution

Customer Support

• Process requests to enable new providers and currencies for the casino
• Check the functionality of newly enabled providers and currencies in the casino
• Collect required documents from clients and verify that all necessary documents are provided according to the required list
• Perform technical configuration of new projects
• Prepare invoices and various reports for clients
• Communicate with clients and collaborate with other Game Aggregator teams
• Inform clients about important changes and monitor the implementation of these changes
• Support client operations and project configuration for the SOFTSWISS Game Aggregator
• Process requests, check functionality, manage documentation, and communicate important changes to clients

Customer Service Specialist – Junior

Backend Engineer

• Design and improve scalable Ruby services for high-load, data-intensive systems
• Own solutions from implementation through production
• Troubleshoot complex issues
• Optimize application and database performance
• Contribute to technical decisions and engineering practices
• Work in a fully agile environment with senior engineers and product managers
• Participate in designing fault-tolerant, highly available, and optimized solutions
• Monitor and optimize services in production
• Research and develop new technologies and tools
• Collaborate with product, infrastructure, and business teams

Senior Systems Engineer

Senior Test Automation Engineer

Deputy Head of Finance Infrastructure

Technical Account Manager

Customer Service Specialist – Junior

Senior Ruby on Rails Developer