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SOFTSWISS

IT Support Engineer – Junior

SOFTSWISS

. Receive and transfer corporate equipment and peripherals for repair according to procurement procedures .

Posted 10/3/2026full-timeRemote • PolandJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong knowledge of MS Windows operating systems and antivirus protection principles, with experience in equipment configuration, troubleshooting, and technical documentation. Proficient in managing user accounts and access control systems while maintaining accurate records and supporting corporate IT services.

Highest-signal resume keywords
MS Windows Operating SystemsActive Directory ManagementTechnical Documentation MaintenanceUser Account ConfigurationTroubleshooting Hardware/Software Issues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Windows System AdministrationAntivirus Protection PrinciplesEquipment ConfigurationTroubleshootingTechnical DocumentationUser Account ManagementGroup Policy ManagementScripting with PowerShellStructured Cabling InstallationInventory Management
Tools & Technologies
Google WorkspaceJiraSlackVMwareHyper-V1CMikrotikUbiquiti
Industry Keywords
Corporate IT ServicesProcurement ProceduresAccess Control SystemsTechnical SupportEquipment Maintenance

Tech Stack

Tools & technologies
LinuxMacOSVMware

About the role

Key responsibilities & impact
  • Receive and transfer corporate equipment and peripherals for repair according to procurement procedures
  • Maintain and update the corporate equipment fleet, including assisting with procurement
  • Install and initially configure Windows and macOS equipment for new employees
  • Maintain accurate records of issued equipment in 1C
  • Prepare and configure equipment for corporate use
  • Create user accounts in AD, Google Workspace, Jira, and Slack using automated tools/templates
  • Manage office access control systems, including issuing, replacing, updating, and deactivating cards
  • Troubleshoot application and system software issues on user devices
  • Perform primary diagnostics of hardware and software problems
  • Install licensed and free software on corporate equipment
  • Support printers and printing services
  • Maintain technical documentation in line with IT processes and services
  • Escalate hardware/software issues to service providers when required
  • Coordinate with contractors such as service centers and cartridge refilling services
  • Source equipment complying with corporate standards in local and global markets
  • Participate in testing new IT services, including functional validation and data input
  • Restore operating systems after employee-device crashes or failures
  • Configure access to banks, electronic document signing systems, and state or specialized portals
  • Advise on selecting and assembling custom PC configurations based on business needs

Requirements

What you’ll need
  • Strong knowledge of MS Windows operating systems
  • Understanding of the basic principles of antivirus protection
  • Understanding of the fundamental security concepts of MS Windows operating systems
  • Minimum 1 year of experience working with Windows systems in a corporate environment
  • Russian language required
  • English proficiency level B1 or higher
  • Experience with MS Active Directory is nice to have
  • Experience with Group Policy management is nice to have
  • Knowledge of Apple (macOS) and/or Linux systems is nice to have
  • Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents) is nice to have
  • Experience working with Jira/Confluence is nice to have
  • Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents) is nice to have
  • Scripting experience with PowerShell is nice to have
  • Basic administration of Windows Server is nice to have
  • Practical experience in structured cabling (SC) installation is nice to have
  • Skills in IT asset accounting and inventory management are nice to have

Benefits

Comp & perks
  • Private health insurance
  • Sports benefits
  • Comprehensive Mental Health Program
  • Free English lessons (online)
  • Local language courses
  • Paid time off
  • Maternity leave support
  • Referral program rewards
  • Upskilling, internal workshops, and participation in professional conferences and corporate events