Technical Account Manager

SOFTSWISS

. Lead client onboarding and API integrations from initial technical setup through testing and production go-live .

Posted 9/22/2026full-timeRemote • SerbiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding, API integrations, and technical support processes, with a strong focus on troubleshooting, communication, and collaboration with cross-functional teams. Proficient in managing technical incidents and improving client product adoption through effective technical demonstrations.

Highest-signal resume keywords

API Integration ManagementTechnical Incident TroubleshootingClient CommunicationJira and Confluence ProficiencyRoot Cause Analysis (RCA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Web ArchitectureREST APIsJSONBrowser DevToolsServer LogsTechnical Requirements DefinitionIntegration TroubleshootingTechnical DocumentationTask ManagementAutomation Tools

Soft Skills

Analytical SkillsProblem-Solving SkillsAutonomyStrong Communication Skills

Tools & Technologies

JiraConfluenceAI Tools for Ticket Triage

Industry Keywords

Technical Account ManagerTechnical SupportClient-Facing RoleIntegrationImplementation

About the role

Key responsibilities & impact

Lead client onboarding and API integrations from initial technical setup through testing and production go-live
Maintain integration roadmaps and define technical requirements
Prepare clear tasks for Engineering and DevOps teams, including logs, reproduction steps, and technical specifications
Conduct pre-release technical audits of client setups
Identify configuration or integration issues before they affect production
Manage technical incidents and troubleshoot by analysing logs and isolating issues
Coordinate resolution with internal teams
Contribute to Root Cause Analysis (RCA) to prevent recurrence
Support client product adoption through technical demonstrations and feature guidance
Maintain ongoing client communication and collect feedback
Contribute to strong CSAT results
Improve technical support processes using internal automation and AI tools for ticket triage, documentation, knowledge sharing, and issue resolution

Requirements

What you’ll need

English at B2 level or higher
Russian at B2 level or higher
Practical experience in a Technical Account Manager, Technical Support, Integration, Implementation, or similar client-facing technical role
Solid understanding of web architecture, REST APIs, JSON, browser DevTools, and server logs
Ability to troubleshoot integrations and distinguish configuration issues from platform bugs
Hands-on experience with Jira and Confluence for issue tracking, task management, and technical documentation
Strong analytical and problem-solving skills
Ability to work autonomously and manage several technical priorities
Strong communication skills
Confidence working with both clients and cross-functional technical teams

Benefits

Comp & perks

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events