Customer Support Technician – Medical Imaging

Softway Medical Group

. Handle customer requests and assist them in resolving their issues .

Posted 9/18/2026full-timeFuveau • FranceJuniorMid-Level💰 €26,000 - €27,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and maintaining IT infrastructures while providing exceptional customer support. Strong ability to diagnose and resolve technical issues, ensuring effective communication between customers and internal teams.

Highest-signal resume keywords

Customer IT Support ExperienceTechnical IT Systems KnowledgeInterpersonal Communication SkillsIssue Diagnosis and ResolutionProcess Improvement Contribution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Infrastructure ManagementTechnical SupportIssue TrackingRemote SupportCustomer Request Processing

Soft Skills

Interpersonal SkillsCommunication Skills

Certifications & Qualifications

Degree in Information Technology

Industry Keywords

Customer SupportIT SupportTechnical SystemsNetworks

About the role

Key responsibilities & impact

Handle customer requests and assist them in resolving their issues
Dispatch and qualify requests
Support customers within your area of expertise and manage the escalation of requests within the company
Manage and maintain our customers’ IT infrastructures
Coordinate responses to customers, acting as the liaison between customers and internal departments
Report information regarding specific issues to help improve the quality of technical support and customer service
Contribute to the continuous improvement of the support team’s work processes
Diagnose, process, track, and resolve customer requests by phone and through remote support

Requirements

What you’ll need

Degree or training in information technology
Initial experience in customer IT support
Strong interest in information technology
Excellent interpersonal and communication skills
Knowledge of technical IT systems and networks
Ideally, 2 years of customer support experience

Benefits

Comp & perks

Hybrid work policy allowing up to 2 days of remote work per week
Meal vouchers (Swile): €12.10 per day, 60% covered by the company
Profit-sharing bonus and company savings plan (PEE)
Vacation bonus: between €300 and €600 depending on base salary
100% reimbursement of public transportation costs, subject to social security contributions above €900
Bicycle/scooter mileage allowance: up to €200 per year
Referral bonus of up to €2,000, depending on the candidate’s profile
Family health insurance with a single premium: adding dependents entails no additional cost
Active employee committee (CSE) offering gift vouchers, holiday vouchers, sports and cultural subsidies, and discounted rates
Company phone with unlimited plan (iPhone or Samsung), provided upon successful completion of the probationary period